At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.
Essential Functions

• Capable of managing various levels of technicians
• Direct involvement with staffing of department
• Product support on-site, via telephone and through field technicians.
• Assist customer with application of equipment.
• Escalates customer related issues to Service Manager and CQA Account Manager.
• Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
• Performs on-site PMs.
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Assigns PM workload to team
• Provide guidance to employees on the Performance & Development Review (PDR) process.
• Assist and/or Conduct employee's review as required by management
• Potential for deployments to other customers in region at the direction of the manager.
• Able to maintain customer specific information related to service activity.
• Monthly reporting of department metrics for on-site coverage and PM performance.
• Provide software upgrades as requested.
• Special Projects as assigned.

Required/Preferred Education and Experience

• Technical Degree (2 year minimum) or equivalent work experience. required
• Prior work experience interfacing with external customers, preferred and
• Valid driver’s license required and
• Credit card in good standing for expenses related to travel required

Knowledge, Skills and Abilities

• Excellent verbal & written communication skills.
• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

Travel Requirements

• 90% Up to 90% travel required depending

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.