2 Jobs in Olympia, WA
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IT Technician Level 1
$41k-51k (estimate)
Full Time
7 Months Ago
Intelligent Technical Solutions is Hiring an IT Technician Level 1 Near Olympia, WA
Job Description:
We are seeking a problem solver and team player, with good customer service skills, who is a detail - oriented IT Technician to join our growing team. As an IT Technician at Intelligent Technical Solutions, you are responsible to help us support our clients providing a world class service within our SLA's using a passionate and positive approach to the job. You will be responsible in playing a key role in providing local onsite support, taking of calls, and working support tickets for our clients. You will also be updating systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.
Job Responsibilities:
Job Responsibilities:
- Provide onsite support to our clients within Olympia and nearby remote locations.
- Assist with Windows/Mac operating system support within a business environment, mobile device support, desktop support problems, Internet troubleshooting, network support, printing issues, proactive maintenance tasks, and end user software installation.
- Diagnose, document, and resolve technical issues within the employee’s level of experience and knowledge.
- Assist in Office 365 Troubleshooting and with 3rd party application support.
- Provide a superior user experience during each interaction with the client, whether communicating with them by phone, chat over their workstation, email, or face-to-face.
- Instruct users with best practices for maintaining a secure PC environment.
- Escalate issues outside the technician’s level of knowledge and experience, including most server and networking issues, as appropriate and after completing as much troubleshooting as possible.
- Use internal and external knowledge bases and resources to research issues independently, including vetting of external sources to ensure accuracy of data.
- Report to Team Lead for support related work and maintain good documentation of tasks.
- Work with your team interactively to brainstorm, share ideas, and gain knowledge to help obtain resolution for more complicated client issues.
Job Qualifications:
- Experience troubleshooting issues that arise with both Windows and Mac Operating Systems.
- One (1) year of Helpdesk support or similar experience or and AAS in Computer Network Administration or related degree.
- Background in troubleshooting application issues, experience with automated PC deployments/imaging tools and user profile setups/migration.
- Familiarity with Firewall, Switch and Network architecture and troubleshooting procedures.
- Experience supporting Office 365 & MS Office 2010-2016 versions, Adobe, Active Directory, backup, Endpoint protection tools, Line of Business apps, mobile devices, and other standard business application support.
- If you have experience with Managed Service Providers (MSPs), that's a plus!
- A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices.
Job KPI's:
- >80% utilization
- >33% First Touch Close
- >94 NPS
Compensation:
Pay rates start at $19/hour and vary by experience and location.
Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
(Example certifications: CompTIA Security , CompTIA Network , Microsoft MCDST or MCP.)
Benefits:
- Paid US Holiday
- Paid Time Off
- Comprehensive Health Plans
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Retirement Security
- Health & Wellness Program
- Salary Advancement
Please answer in your cover letter (Note: No cover letter required, Just answer these questions and attach them in the CL area):
- Are you currently living in Olympia, WA?
- Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour).
- Do you have a valid driver's license and a vehicle to use?
- Are you willing to travel to and from our client's office and our office?
- What tech certifications do you have under your belt? (Required)
- Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like.
How to apply: Click/Follow this link: https://grnh.se/8c0b1c773us
Job Summary
JOB TYPE
Full Time
SALARY
$41k-51k (estimate)
POST DATE
10/10/2023
EXPIRATION DATE
06/02/2024
WEBSITE
itsasap.com
HEADQUARTERS
Las Vegas, NV
SIZE
100 - 200
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The following is the career advancement route for IT Technician Level 1 positions, which can be used as a reference in future career path planning. As an IT Technician Level 1, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician Level 1. You can explore the career advancement for an IT Technician Level 1 below and select your interested title to get hiring information.
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