Status: Per diem (as needed) - will not be offered PTO or benefits
Schedule: Various shifts (the ideal candidate will have weekday Day shift availability)

Job Summary:

Under the direction of the Admissions Manager, is responsible forday to day monitoring of work flow in a specific area of patient registration. Acts as a resource to the staff for operational issues and to any other customer who may need assistance.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Registration: 

• Performs all duties related to patient registration process. 

• Accurately completes all MSP forms and admissions paperwork. 

• Collect demographic and insurance information, ensuring accuracy and completeness. 

• Explains processes and procedures to patients and family members. 

• Obtains signed copies of required forms and information such as Directory preference NOPP consent to treat, financial responsibility and patient identification verification. 

• Collects co-pays and deductibles from the patient. Verifies insurance information through HDX and EVS. 

• Complete pre-admission information forms. Distributes Blank copies of the Advance Directive to all inpatient Admissions Collects and scans completed Advance Directives, insurance cards and signature forms.

• Customer Service: 

• Provides all services needed by patients and family members to ensure a smooth and efficient registration process. 

• Greet patients. Ensures that patients and family members understand processes and procedures. 

• Answers and screens incoming phone calls. Provides explanation and copy of requirements while demonstrating consideration for individual preferences. Responds to patients' questions and concerns.

Qualifications:

• High School Diploma or GED required

• 3-4 years Experience in fast paced customer service environment, preferably in medical setting required

• Ability to read, write, and communicate effectively in English