The Spa Director is responsible for overseeing and managing all operations of the resort day spa. The role involves leading a team of spa professionals, developing and implementing business strategies, and ensuring that all spa customers enjoy a positive experience during their visit. Other responsibilities include financial management of revenues and costs according to budgeted amounts as well as maintaining a clean and safe environment for the staff and customers. The Spa Director provides leadership to the team through coaching and mentoring and works collaboratively with the resort’s management team to provide memorable guest experiences. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

• High School graduate; bachelor’s degree in business or hospitality is a plus.
• Minimum of 5 years’ experience in spa management, including relevant and required spa certifications.
• Ability to interpret financial and operational data and develop an achievable business plan.
• Strong marketing skills to promote the spa to hotel guests and the public.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills; Read, write and speak English fluently.
• In depth working knowledge of spa services, treatments, and products and the ability to train the team in each area.
• Working knowledge of accounting processes, including payroll, budgeting and revenue/expense management
• Working knowledge of spa POS systems and product controls and inventory.
• Computer literate - knowledge of Microsoft applications, Spa software, POS systems, etc.