Job Summary :

Essential Functions :

• Ensures accuracy in all required demographic, financial, referral / authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
• Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
• Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration / registration, pre-admission / admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances.
• Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.

Job Requirements :

• Call Center experience
• Customer service experience.
• High School Diploma or GED equivalent required within one (1) year of hire.
• 1 years of relevant experience in patient access preferred.
• Successful completion of all training and orientation programs required

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Last updated : 2024-06-08