2 Jobs in Oak Park, IL
Fleet Feet is Hiring a Retail Experience Manager Near Oak Park, IL
ResponsibilitiesAs a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience and store sales. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.
Qualifications
- Available to work a flexible schedule, including, days, evenings, weekends, and holidays
- Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required
- Proven track record of leading your team by example; provide feedback and coach in the moment
- Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
- Maintain the highest sales metrics in the store and meet sales goals set forth by leadership
- Coach all store team members on individual sales metrics, helping them achieve business goals by setting expectations, delegating and providing tools and resources
- Fosters growth of others through recognition, coaching and development opportunities
- Experienced in having hard conversations (performance, disciplinary, etc.)
- Own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
- Professional and timely internal and external communication
- Builds and maintains trust from staff and customers by using sound judgment when making business decisions
- Passionate, positive, self-motivated and detail-oriented
- Collaborative and customer-centric
- Willing to go above and beyond when needed
- Support all Fleet Feet initiatives, activities, and functions
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- Community involvement and community service activities
- Training Program and Product Discounts
- Passionate team members
- Compensation commensurate on experience
- Medical, Dental, Vision and Life Insurance provided the first month
- 401k (pre/post tax options) after 1-year anniversary
- Paid Time Off
Job Summary
Full Time
$66k-92k (estimate)
05/31/2024
06/21/2024
fleetfeetsports.com
Carrboro, NC
200 - 500
Related Companies
The job skills required for Retail Experience Manager include Leadership, Initiative, Coaching, Scheduling, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Experience Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Experience Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Experience Manager positions, which can be used as a reference in future career path planning. As a Retail Experience Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Experience Manager. You can explore the career advancement for a Retail Experience Manager below and select your interested title to get hiring information.
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