Job Title: IT Support Specialist

Location: Oak Creek, WI

Company: Keder Solutions, LLC

About Us: Keder Solutions is a dynamic and innovative company committed to providing exceptional services and solutions to our clients. We are seeking a skilled IT Support Specialist to join our team and support our end users with their technology needs.

Job Description: As an IT Support Specialist focused on end user technologies, you will be the go-to person for resolving technical issues and providing exceptional support to our staff. Your primary responsibilities will include troubleshooting hardware and software problems, ensuring optimal performance of user devices, and delivering a high level of customer service. In addition, you will be expected to drive a migration to MS365 and eventually manage this platform across 4 independent business units.

Key Responsibilities:

• Provide first-line technical support to end users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals.
• Assist with the setup and deployment of new hardware and software.
• Participate in IT projects and initiatives to enhance end user technology experience.
• Administer and manage enterprise deployment of MS365 across 4 independent businesses.
• Troubleshoot and resolve issues related to operating systems, productivity software, and enterprise applications.
• Manage user accounts, permissions, and access rights in accordance with company policies (onboarding/off-boarding).
• Maintain accurate records of issues/resolutions in the ticketing system.
• Collaborate with other IT team members to implement and improve IT policies and procedures.
• Educate end users on best practices and provide training as needed.
• Assist with delivery of business reporting and implement configuration changes for multiple business functions through NetSuite ERP.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience in a technical support role, with a strong focus on end user technologies.
• Proficient with Microsoft 365.
• Proficiency with Windows and Mac operating systems, as well as common productivity software (Microsoft Office).
• Familiarity with network troubleshooting and basic network administration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks simultaneously.
• Relevant certifications (e.g., CompTIA A , Microsoft Certified: Modern Desktop Administrator) are a plus.
• Familiarity with cloud ERP solutions (specifically NetSuite) is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A collaborative and supportive work environment.
• Access to the latest technologies and tools.

How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience to ryan@kedersolutions.com . Please include "IT Support Specialist " in the subject line.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Oak Creek, WI 53154 (Required)

Ability to Relocate:

• Oak Creek, WI 53154: Relocate before starting work (Required)

Work Location: In person