14 Jobs in Novi, MI
Dexter is Hiring an Information Technology Intern Near Novi, MI
DexKo Global has achieved its success by delivering market leadership in product development and innovation, increased manufacturing flexibility, great efficiency through global sourcing and unparalleled customer service.
For more information about our company, access DexKo Global’s web site at www.dexko.com .
DexKo Global offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.
Position SummaryProvide direct technical assistance to our staff, troubleshoot hardware and software issues, and ensure smooth computer operations. Support the day-to-day operations of the in-place security solutions and identify and investigate security incidents.
More specifically, this position will be responsible for activities including but not limited to the following:
- Provide first contact support of incoming requests and incident tickets to the service desk via telephone, web portal, email, walk-ups, and chat to ensure courteous, timely, and effective resolution of end-user issues
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
- Prioritize incidents and service requests according to defined processes to meet defined SLAs
- Escalate incidents with accurate documentation to a suitable technician, when required
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determine
- Setup of new mobile phones/laptops for end-users
- Review logs and reports of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Interpret the implications of that activity and devise plans for appropriate resolution
- Maintain operational configurations of all in-place security solutions as per the established baselines
- Help conduct inventory and documentation of IT infrastructure and assets
- Perform vulnerability scanning and create remediation reports for vulnerabilities that can be remediated
- Assist in reviewing and refreshing all DexKo cybersecurity policies
Preferred degree program in Computer Science, Information Technology, Engineering, or similar discipline
NA
English
ExperienceCompletion of a similar internship is preferred but not required
Knowledge Required: Excellent written and verbal capabilities, including effectively communicating with C-suite level staff
Outgoing with a professional demeanor
Proficient in Word, PowerPoint, Excel and Outlook
Detail oriented
Analytical Skills
Proactive, self-starter motivated by new challenges
Job Summary
Intern
Wholesale
$78k-96k (estimate)
05/21/2024
06/06/2024
dexterco.com
BALTIMORE, MD
25 - 50
Private
SUSAN CESARE
$5M - $10M
Wholesale
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The job skills required for Information Technology Intern include Computer Science, Leadership, Innovation, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be an Information Technology Intern. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Information Technology Intern. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Information Technology Intern positions, which can be used as a reference in future career path planning. As an Information Technology Intern, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Intern. You can explore the career advancement for an Information Technology Intern below and select your interested title to get hiring information.
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