Our client, West Michigan Family Medicine is seeking a highly organized and motivated individual to fill the role of Family Practice Office Manager. The ideal candidate will have a strong background in healthcare administration, excellent communication skills, and a commitment to providing top-notch patient care. As the Office Manager, you will play a key role in overseeing the day-to-day operations of our family practice, ensuring efficiency, compliance, and a positive patient experience.

Administrative Oversight:

• Manage the daily administrative operations of our office
• Oversee scheduling, appointment booking, and patient registration processes
• Maintain accurate and up-to-date patient records, ensuring compliance with privacy regulations.

Staff Management:

• Supervise and lead administrative staff, including receptionists and medical office assistants
• Conduct regular staff meetings to communicate updates and address concerns
• Facilitate training for new staff and ensure ongoing professional development.

Financial Management:

• Work closely with billing and coding staff to ensure accurate and timely submission of claims
• Monitor and manage office budgets, expenses, and financial reporting
• Implement strategies to optimize revenue cycle management and minimize billing errors.

Compliance and Quality Assurance:

• Ensure compliance with all healthcare regulations and accreditation on standards
• Implement and monitor quality assurance programs to enhance patient care
• Conduct regular audits to assess compliance with internal policies and procedures. 

Patient Experience:

• Foster a patient-centric environment by promoting excellent customer service
• Address patient concerns and feedback promptly and effectively
• Collaborate with healthcare providers to enhance the overall patient experience.

Technology Integration:

• Oversee the implementation and maintenance of electronic health record (EHR) systems
• Collaborate with IT support to address any technical issues and optimize workflow
• Stay informed about industry trends and emerging technologies in healthcare administration.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration or related field
• Proven experience in a healthcare management role, preferably in a family practice setting
• Strong knowledge of healthcare regulations, billing practices and compliance requirements
• Excellent organizational, communication and interpersonal skills
• Proficient in using healthcare management software and electronic health records
• Leadership skills with the ability to motivate and manage a diverse team
• Detail-oriented with a focus on accuracy and efficiency.

Important Reminder to all interested applicants:

Kindly avoid calling our office contact numbers. All applicants shall only be processed through our official job boards and email addresses.