The Dominion Difference!

Want to be a part of a team whose calling and purpose is to honor God through service to seniors? Our unique faith-based, culture-first model provides a supportive and engaging work environment. 

We offer Lucrative and Exciting Benefits:

Summary of Responsibility:

The General Manager is responsible for the overall leadership of the community and for driving resident satisfaction, team member engagement, financial and operations management. The General Manager is the champion of the community’s culture and a role model for how the company’s Vision, Mission, Objective, Values, and Biblical Principles guide daily behavior. The General Manager drives revenue and manages expenses through the efficient and effective operations of all departments, addresses strategic challenges, develops a highly functioning community management team and promotes coaching and development for all team members, and ensures that all regulations and performance standards for the team and operational standards for the community are being met. The General Manager has discretion regarding the daily operations of the entire community within the framework of how Everlan Living operates.

Essential Duties:

Customer Focus

1. Develops and maintains effective relationships and two-way communication with team members, residents, and resident representatives.
2. Manages and improves resident satisfaction and loyalty using a variety of methods.
3. Oversees the welcome and transition processes for residents.
4. Achieves and maintains high level hospitality service.
5. Monitors quality of services and coaches team members/leaders optimizing ultimate quality of services.

People Development and Leadership

1. Builds and leads a highly effective community management team.
2. Sources, interviews and selects highly effective team members in a proactive manner.
3. Oversees and participates in the welcome and transition processes for team members.
4. Manages and oversees the performance and development of all community team members.
5. Champions training contributing to team member development and performance.
6. Provides opportunities for team members to engage in their work and the community overall.
7. Creates an environment of team member recognition and appreciation; ensures the progressive disciplinary process is followed when redirection of team members is necessary.
8. Oversees adequate staffing of appropriately trained licensed professionals and non-licensed team members is on duty at all times to meet the needs of residents.

Financial & Operational Performance

1. Conducts community business planning and forecasting and fluidly manages operations based on occupancy and economic conditions.
2. Achieves better-than-industry results for revenue growth and expense management.
3. Reviews financial records and cost reports for tracking and accuracy and responds accordingly.
4. Ensures compliance to Everlan policies, procedures and standards with regard for residents’ needs and to all applicable laws and government regulations (e.g. Worker’s Compensation, any Independent Living Regulations, OSHA, Food Safety, etc.) and keeps updated on current regulations.
5. Develops, monitors and updates the community’s risk management program.
6. Manages positive vendor relationships, works with Operations leaders for approval on new vendors, and ensures vendor packets and W9s are completed and submitted to accounting. Ensure Vendor binder is maintained for state inspections.

Sales & Marketing 

1. Creates and implements a sales and marketing plan to achieve occupancy and NOI growth; manages inventory of materials; and manages to results.
2. Engages with the greater community to promote positive relationships, be a resource, partner with like-minded organizations, and give back.
3. Maintains positive public relations by displaying professionalism when interacting with residents, resident representatives, team members, and the general public.
4. Ensures that public relation activities promote a favorable image of the community.
5. Maintains a professional working relationship with the top referral sources in the greater community to ensure an influx of inquiries.
6. Maintains in-depth knowledge of the competition and industry trends.

Minimum Requirements:

• A minimum of three (3) years of management-level experience leading results-driven teams with an emphasis on financial & operational performance, customer and team member engagement is required. 
• Experience with senior living, especially the cognitively impaired resident, i.e. Alzheimer's and Dementia is preferred.
• Must obtain valid Continuing Education credits as required by the State of the community.
• A Bachelor’s degree in healthcare, gerontology, business, or a related field of study from an accredited college or university is required. A Master’s degree is preferred.
• Valid and current applicable licensure from the state of community operation is required.
• First Aid/CPR certification is preferred.
• Approved criminal background check, physical, drug screen, and TB skin test required.
• Must possess a current and valid driver's license and have the ability to meet approved driver requirements.
• Must be a minimum of twenty-one (21) years of age.