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Position Summary:
It is the responsibility of the Member Service Specialist to uncover and deliver ways to (1) save or make money for the member; (2) save them time or provide a convenience; (3) provide peace-of-mind for the member; or (4) generally improve the member’s financial knowledge. This will be accomplished by performing a variety of member service duties, including: establishing memberships, opening accounts, interviewing members for consumer and equity loans, disbursing loans, identifying members’ needs and providing services and products in their best interest. Refer members to the appropriate party for specialty financial services such as investment counseling, first mortgage applications, etc. Perform various Teller transactions, such as deposits, withdrawals, loan payments, and transfers. Educate members on financial topics, providing basic financial coaching services as needed.
Full Time
Banking
$37k-45k (estimate)
04/22/2023
06/25/2024
umassfive.coop
NORTHAMPTON, MA
50 - 100
1967
$10M - $50M
Banking
As an independent not-for-profit cooperative financial institution, UMassFive College Federal Credit Union is owned by and operated exclusively for the benefit of our members. Our members include employees, students, and family members of the University of Massachusetts and the Five College systems. We also serve several smaller local educational and service organizations.
The job skills required for Member Service Specialist include Products and Services, Financial Services, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Specialist positions, which can be used as a reference in future career path planning. As a Member Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Specialist. You can explore the career advancement for a Member Service Specialist below and select your interested title to get hiring information.