2 Jobs in North Ridgeville, OH
R.W. Beckett Corp is Hiring a General Technician Near North Ridgeville, OH
Key Responsibilities:
Customer Assistance: Provide prompt and courteous assistance to customers via phone or email. Address inquiries related to product functionalities, troubleshooting, and technical specifications.
Troubleshooting: Diagnose and resolve technical issues reported by customers. Utilize troubleshooting techniques, product knowledge, and available resources to identify and implement effective solutions.
Product Knowledge: Maintain a comprehensive understanding of company products, including hardware, software, and associated services. Stay updated on product updates, enhancements, and new features.
Documentation: Create and maintain detailed documentation, including FAQs, troubleshooting guides, and knowledge base articles. Ensure information is accurate, accessible, and up-to-date for both customers and internal teams.
Remote Assistance: Utilize remote access tools to provide real-time support and assistance to customers. Guide users through troubleshooting steps and configuration processes remotely.
Lab Testing: Perform testing and evaluation of products in lab environments to establish suitable build specifications to meet customer's specifications, validate solutions, and identify potential areas for improvement. Document test results and provide feedback to relevant teams.
Escalation Management: Escalate complex technical issues to higher-level support or engineering teams as needed. Follow established escalation procedures to ensure timely resolution and customer satisfaction.
Customer Feedback: Gather and analyze customer feedback to identify recurring issues, trends, and areas for improvement. Collaborate with cross-functional teams to implement proactive measures and enhance the overall customer experience.
Quality Assurance: Adhere to established quality standards and procedures in all interactions with customers. Maintain a high level of professionalism, accuracy, and efficiency in delivering technical support services.
Behaviors
Preferred- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
Durable Manufacturing
$51k-68k (estimate)
05/08/2024
07/06/2024
ceobeckettcorp.com
North Ridgeville, OH
<25
Durable Manufacturing
Related Companies
The job skills required for General Technician include Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a General Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by General Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for General Technician positions, which can be used as a reference in future career path planning. As a General Technician, it can be promoted into senior positions as a General Maintenance Worker III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary General Technician. You can explore the career advancement for a General Technician below and select your interested title to get hiring information.
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