2 Jobs in North Lawrence, OH
Northgate Resorts Jellystone Park is Hiring a Call Center Agent Near North Lawrence, OH
- Manages large amounts of inbound and outbound calls promptly
- Handles guests’ calls accurately using the required phone system
- Makes and edits reservations accurately using the reservation system by matching guests’ needs with available facilities and services
- Upsells ancillary services (golf carts, cabanas, etc.)
- Accurately processes credit card transaction using the reservation system and gift card transactions using a virtual terminal
- Manages and resolves customer complaints, as well as prioritize and escalate when necessary
- Responds to customer emails
- Maintains a record of all conversations in the reservation system
- Works with Marketing on ways to improve communication and transparency with our customers
- Meets personal and team qualitative and quantitative goals
- Participates in other projects and activities as assigned
- GED/High School required
- One year of customer service experience (Call Center experience is ideal)
- Excellent customer service, communication, and problem-solving skills
- Excellent payment processing experience
- Experience with a POS system is a plus
- Experience with Microsoft Office programs
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Ability to work nights, weekends, and holidays
- Work with little to no supervision
- Continuously reach, bend, lift, carry, and stoop
- Remain stationary for long periods
- Able to Lift up to 20 lbs
- Able to manipulate fingers, hands, and arms to reach, carry, type, etc
Job Summary
Full Time
$30k-39k (estimate)
05/15/2023
06/19/2024
The job skills required for Call Center Agent include Customer Service, Call Center, Problem Solving, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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