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CeteraMarketing
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Customer Service Manager (CSM)
CeteraMarketing North Hollywood, CA
$98k-128k (estimate)
Full Time 2 Months Ago
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CeteraMarketing is Hiring a Customer Service Manager (CSM) Near North Hollywood, CA

ARE YOU A FIERCE LEADER? Detailed? Organized? With sharp communication skills and a passion for problem solving and customer satisfaction? JOIN OUR TEAM!

ABOUT US

We are a fast growing, award winning marketing company (promotional products and corporate gifts) that is currently going through an expansion.

Our mission is to keep our brand fresh, innovative and trendy. Teamwork, sharing ideas and learning from one another with a kind spirit is our company culture.

JOB RESPONSIBILITIES

  • Supervisory responsibilities for employees
  • Order processing and data entry
  • Client service issues
  • Vendor negotiations
  • Quotes
  • Prospecting for new opportunities
  • Accomplish department objectives by managing staff; planning and evaluating department activities
  • Ensures a safe, secure, work environment
  • Accomplish staff results by communicating job expectations, planning, monitoring, and appraising job results
  • Coach, counsel and manage employees
  • Develop, coordinate and enforces systems, policies, procedures and productivity standards
  • Establishes strategic goals by gathering pertinent business, financial, service and operations information
  • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems and recommending system improvements
  • Contributes to team effort by accomplishing related results as needed

QUALIFICATION & SKILLS

  • High school diploma, GED, or equivalent
  • Bachelor’s degree in business administration or management a plus (but not required)
  • 3-5 years’ experience in Management, Customer Service or Retail Environment
  • Proficiency with office software, Project Management (Monday.com), Microsoft & Google
  • Coaching, and Supervision and fostering teamwork
  • Results driven
  • Developing standards
  • Foster teamwork
  • Handles pressure

Our hiring team will only be contacting those whose resumes meet the standards and qualities we are currently seeking in an applicant!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Order Processing: 2 years (Preferred)
  • Operations management: 2 years (Preferred)
  • Supervisory: 2 years (Required)
  • Customer service: 2 years (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$98k-128k (estimate)

POST DATE

04/18/2024

EXPIRATION DATE

08/15/2024

WEBSITE

ceteramarketing.com

HEADQUARTERS

Los Angeles, CA

SIZE

<25

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The job skills required for Customer Service Manager (CSM) include Customer Service, Client Service, Problem Solving, Planning, Communication Skills, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager (CSM). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager (CSM). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Manager (CSM) positions, which can be used as a reference in future career path planning. As a Customer Service Manager (CSM), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager (CSM). You can explore the career advancement for a Customer Service Manager (CSM) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Manager job description and responsibilities

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

02/02/2022: San Antonio, TX

They develop and implement standards effective in sustaining the relationship between an organization and its clients.

02/12/2022: Monterey, CA

Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

01/27/2022: Muskegon, MI

Customer service managers oversee teams of customer service representatives.

04/16/2022: Clarksville, TN

Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

02/10/2022: Youngstown, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Manager jobs

They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

02/11/2022: Austin, TX

Customer service managers generally need a bachelor’s degree.

04/15/2022: Manchester, NH

Although certifications are not essential for this position, many customer service managers pursue optional credentials.

03/15/2022: Huntsville, AL

They should know how to set customer service goals, use CRM tools and build teams.

03/13/2022: Kennewick, WA

Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

04/16/2022: Detroit, MI

Step 3: View the best colleges and universities for Customer Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College