3 Jobs in New Hartford, NY
Indium Corporation is Hiring a Technical Support Engineer I Near New Hartford, NY
ESSENTIAL JOB FUNCTIONS (COMPETENCIES):
- Provide expert technical assistance and guidance to Indium Corporation’s customers and potential customers to resolve soldering process-related issues
- Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business
- Utilize in-depth knowledge of Indium Corporation’s materials and surface mount technology (SMT) process, coupled with knowledge and capability in statistical analysis and DOE’s, to optimize the use of Indium Corporation’s soldering materials in the customer’s process
- Provide product and process training to customers, within Indium Corporations, and at industry conferences
- Using Indium Corporation’s SimLab, as well as equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium Corporation’s soldering materials to meet/exceed defined performance requirements
- Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers
- Provide technical support to Indium Corporation’s Marketing department in the development of new materials and test methods to characterize them
- Provide technical support to Indium Corporation’s Marcom department in the development of promotional materials such as literature, websites, exhibits, etc.
- Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium Corporation including R&D, Quality, Manufacturing and Technical Support
- Assist in the development of internal and external test methods
- Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT industries, including, but not limited to, solder paste printing, dispensing, 3-D inspection, placement, reflow, dipping, X-Ray, ICT, and rework
- Participate in scale-up of soldering materials in development
- Disseminate/share key technical knowledge within Indium Corporation via reports and/or participation in weekly/monthly group meetings
- Participate in applicable professional societies, industry consortia, and industry standards development groups to promote Indium Corporation’s image, maintain contact with industry leaders/experts and determine performance requirements for Indium Corporation’s new and existing materials
- Build strong technical relationships with targeted individuals at Indium Corporation’s largest current and target customers
- Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions
- Perform other duties and special projects as assigned
- Technical undergraduate degree (BS in Engineering, Chemistry, Physics, Metallurgy, or Materials Science
- Demonstrated technical competency
- Strong interpersonal, communication and presentation skills
- Ability to work cooperatively and effectively in a cross-functional team environment
- Ability to travel with limited notice
- Proficient in Word, Excel, PowerPoint
- Experience with JMP or Minitab, preferred
- Special consideration given to candidates with language skills in Spanish and/or Chinese
WAGE DISCLOSURE:The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position’s qualifications, and internal equity.
The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.
$58,500 - $63,000 annually
Job Summary
Full Time
Durable Manufacturing
$75k-95k (estimate)
02/03/2024
07/11/2024
indium.com
CLINTON, NY
500 - 1,000
1934
Private
GREGORY EVANS
$200M - $500M
Durable Manufacturing
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About Indium Corporation
Indium is a manufacturer and supplier of solder paste and products for electronics assembly materials to semiconductor and thermal management markets.
The job skills required for Technical Support Engineer I include Technical Support, Presentation, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer I. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
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