As the General Manager at Jenson Cold Storage, the role encompasses a broad spectrum of responsibilities that are fundamental to the success and growth of our operations. This includes ensuring operational excellence through the efficient management of our cold storage processes and systems. The GM is tasked with maintaining the highest standards of service, ensuring that all storage and logistical requirements are met with precision and care.

Financial stewardship is another critical aspect of this role. The GM is responsible for overseeing the facility’s financial health, including budgeting, cost management, and financial planning. This requires a keen understanding of the industry’s financial dynamics and the ability to make strategic decisions that enhance profitability while maintaining competitive service offerings.

Client satisfaction lies at the heart of our operations. The GM plays a key role in managing and fostering relationships with our diverse clientele. This involves not only ensuring that client needs are met and expectations exceeded but also actively seeking feedback and opportunities for service improvement. The GM's ability to engage with clients and understand their unique storage needs is essential in tailoring our services and solutions effectively.

In addition to these core responsibilities, the GM is instrumental in shaping the strategic direction of Jenson Cold Storage. This involves identifying growth opportunities, driving innovation, and ensuring that the facility adapts to the changing needs of the market. The GM also plays a vital role in team leadership and development, creating a work environment that encourages professional growth, efficiency, and a strong team ethos.

The overarching goal of the GM at Jenson Cold Storage is to reinforce and build upon our status in the cold storage industry as a leader. This requires a blend of strategic vision, operational expertise, financial acumen, and exceptional people skills. The GM’s leadership is pivotal in steering the facility towards sustained growth, operational excellence, and the highest levels of client satisfaction, thereby maintaining and enhancing our reputation as a trusted partner in cold storage solutions.

Responsibilities

Pre-Opening Phase

1. Strategic Planning:

a. Perform a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) to fully understand the market landscape and internal capabilities.

b. Develop a clear mission statement and vision for the facility, aligning with Jenson Companies’ overall strategic objectives.

c. Identify key performance indicators (KPIs) that will be used to measure success and track progress towards achieving strategic goals.

2. Regulatory Compliance and Licensing:

a. Develop a comprehensive checklist of all local, state, and federal regulations that pertain to cold storage operations.

b. Establish relationships with regulatory bodies and industry associations to stay informed of any changes in regulations.

c. Create a compliance calendar to track and manage deadlines for permit renewals, inspections, and reporting requirements.

2. Budgeting and Financial Planning:

a. Conduct scenario planning to understand the financial impact of various business situations and market conditions.

b. Identify potential financial risks and develop mitigation strategies.

c. Set up a system for regular financial review and adjustments to ensure the facility stays on track with its budget and financial goals.

3. Equipment Procurement:

a. Evaluate the total cost of ownership for each piece of equipment, including purchase price, maintenance costs, and energy efficiency.

b. Negotiate service level agreements (SLAs) with equipment suppliers for maintenance and repairs.

c. Plan for redundancy in critical equipment to prevent operational disruptions.

4. Hiring and Staff Training:

a. Create a talent acquisition strategy that focuses on attracting and retaining top talent with a mix of industry experience and potential.

b. Implement a mentorship program to foster knowledge transfer and professional development among staff.

c. Develop an employee engagement plan to build a strong organizational culture from the outset.

5. Operational Systems and Processes:

a. Map out end-to-end operational workflows, identifying potential bottlenecks and opportunities for automation.

b. Establish a system for continuous process improvement, encouraging staff to identify and implement efficiency enhancements.

c. Develop a crisis management plan, including protocols for handling operational disruptions, emergencies, and disasters.

6. Vendor and Supplier Contracts:

a. Conduct a thorough due diligence process for all potential vendors and suppliers.

b. Establish a regular review process to assess vendor and supplier performance against agreed-upon metrics and KPIs.

c. Develop a risk management strategy for the supply chain, including diversification of suppliers and contingency planning.

7. Marketing and Sales Strategy:

a. Identify and segment target markets and develop tailored marketing strategies for each segment.

b. Establish a brand identity and messaging strategy that resonates with the target audience and differentiates the facility in the market.

c. Develop a digital marketing strategy, including a website and social media presence, to build brand visibility and generate leads.

8. Risk Management and Insurance:

a. Conduct a comprehensive risk assessment, identifying all potential risks associated with the facility and operations.

b. Develop a risk mitigation plan that includes both preventive measures and response strategies.

c. Regularly review and update the insurance coverage to ensure it remains adequate as the business grows and evolves.

Post-Opening Phase

Advanced Data Analytics:

· Develop a dashboard for real-time monitoring of key operational metrics.

· Use data analytics to identify trends and insights for continuous operational improvement and strategic decision-making.

· Implement predictive analytics to forecast demand, optimize inventory levels, and anticipate maintenance needs.

Corporate Ethics and Compliance Program:

· Incorporate ethical considerations into all business decisions and operations.

· Regularly conduct ethics and compliance training for all employees.

· Establish a whistleblower policy and system for reporting and addressing unethical behavior.

Strategic Workforce Planning:

· Align workforce planning with the facility’s strategic growth plans, identifying future skill and staffing requirements.

· Develop succession plans for key roles to ensure business continuity.

· Implement workforce diversity initiatives to build a diverse and inclusive work environment.

Vendor Management and Evaluation:

· Establish a vendor performance management system that includes regular reviews and feedback sessions.

· Develop a vendor improvement program to work collaboratively with vendors on performance enhancements.

· Implement a vendor risk management system to monitor and mitigate risks associated with the supply chain.

Product Traceability and Recall Plans:

· Implement an advanced traceability system that tracks products from receipt to dispatch.

· Regularly conduct mock recall exercises to test and refine recall plans and procedures.

· Establish protocols for communicating with customers, regulators, and the public during a product recall.

Certification and Accreditation Development:

· Identify relevant industry certifications that would enhance the facility’s credibility and operational excellence.

· Develop a training and development plan to prepare staff for certification requirements.

· Establish a process for maintaining and renewing certifications and accreditations.

Ongoing Operations

National and Local Standards Compliance:

· Implement an internal audit program to regularly assess compliance with national and local standards.

· Establish a change management process to efficiently implement changes in response to new or updated standards.

· Engage with industry groups and regulatory bodies to stay informed of upcoming changes in standards and best practices.

Regional & National Expansion Strategy:

· Identify potential locations for expansion, considering factors such as market demand, supply chain logistics, and competitive landscape.

· Develop business cases for each potential expansion, evaluating the investment required and expected ROI.

Digital Transformation Strategy:

· Continuously evaluate new technologies and digital solutions that could enhance operational efficiency and customer experience.

· Foster a culture of innovation within the organization, encouraging employees to experiment with new technologies and digital tools.

· Develop partnerships with technology providers stay ahead of digital trends.

Stakeholder Communication and Engagement:

· Develop a comprehensive stakeholder engagement strategy that includes regular updates, meetings, and feedback mechanisms.

· Use diverse communication channels, including digital platforms, to engage different stakeholder.

· Establish a stakeholder advisory board to provide input and feedback on key strategic decisions.

Market Research and Analysis:

· Establish a dedicated market intelligence team to continuously monitor industry trends, competitive movements, and customer insights.

· Use market research to inform product development, service enhancements, and customer experience initiatives.

· Regularly review and adjust the business strategy based on market research findings.

Mergers and Acquisitions Strategy:

· Continually evaluate potential mergers.

· Regularly review and update the M&A strategy based on market conditions and strategic objectives.

Advanced Supply Chain Integration:

· Implement a supply chain management system that provides end-to-end visibility and control.

· Develop collaborative partnerships with key suppliers to improve supply chain resilience and efficiency.

· Explore innovative supply chain solutions for enhanced transparency and traceability.

Leadership Development:

· Implement leadership development programs that focus on building critical skills and competencies for future leaders.

· Conduct regular talent reviews to identify high-potential employees and create individual development plans.

· Develop a robust succession planning process for all critical roles, ensuring readiness for leadership transitions.

Local Community Engagement and CSR:

· Develop a community engagement plan that aligns with the company’s CSR objectives and local community needs.

· Implement community programs and initiatives that have a positive social and environmental impact.

· Establish metrics to measure and report on the impact of CSR initiatives.

Daily Tasks

Environmental Monitoring:

· Check temperature and humidity logs to ensure optimal storage conditions are maintained.

· Inspect weather forecasts for potential impacts on facility operations, especially in extreme weather regions.

Staff Shift Management:

· Monitor staff, checking in on workload and morale, especially during peak hours.

· Review and adjust shift rosters as necessary to ensure adequate coverage and workload distribution.

Client Order and Delivery Tracking:

· Review the status of key client orders and upcoming deliveries, ensuring all client commitments are on track.

· Coordinate with logistics teams to address any potential delays or issues in the delivery schedule.

Incident Reporting and Response:

· Review any incident reports filed in the past 24 hours and initiate appropriate follow-up actions.

· Update any necessary documentation and ensure communication with relevant parties is completed.

Energy Usage Monitoring:

· Check energy consumption reports to identify any unusual spikes or inefficiencies.

Facility Cleanliness and Hygiene:

· Inspect facility cleanliness, particularly in storage and handling areas, to maintain hygiene standards.

End-of-Day Report:

· Compile an end-of-day report summarizing key activities, issues addressed, and a brief plan for the next day.

Weekly Tasks

Team Development and Feedback:

· Hold individual or small group sessions with team members to provide feedback, discuss career development, and address any concerns.

Equipment Performance Review:

· Review weekly reports on equipment performance, scheduling repairs or maintenance as required.

Health and Safety Audit:

· Conduct a comprehensive safety audit to identify potential risks and ensure compliance with all health and safety guidelines.

Customer Service Review:

· Analyze customer service interactions and feedback to identify areas for improvement and staff training needs.

Update Standard Operating Procedures (SOPs):

· Review and update SOPs as needed based on operational changes or new regulatory requirements.

Monthly Tasks

Comprehensive Operational Review:

· Conduct a detailed review of all operational aspects, comparing performance against set goals and industry benchmarks.

Long-Term Financial Forecasting:

· Update long-term financial forecasts, incorporating latest market trends and operational data.

Regulatory and Compliance Training:

· Schedule and oversee monthly compliance training sessions for staff, ensuring everyone is up to date with the latest regulations.

Client Relationship Development:

· Plan and execute key account management strategies, including client visits or virtual meetings for relationship strengthening.

Market Expansion Research:

· Dedicate time to researching potential markets for expansion, including demographic studies and competitor analysis.

Team Building and Morale Boosting Activities:

· Organize team-building exercises or events to foster a positive work culture and enhance team cohesion.

Review Technological Advancements:

· Stay informed about the latest in cold storage technology and logistics software, assessing potential for adoption.

Networking and Professional Development:

· Engage in professional networking, attending webinars, workshops, or industry conferences.

Community Outreach and CSR Projects:

· Plan and participate in community outreach programs, aligning with the company’s CSR objectives.

Facility Modernization Plans:

· Plan for facility upgrades or modernization projects, aligning with strategic growth plans.

Risk Management and Business Continuity Planning:

· Review and update risk management strategies and business continuity plans, ensuring they are robust and comprehensive.

Performance Bonus and Incentive Schemes:

· Review and plan employee performance bonus and incentive aligning them with company performance.

Summary

The role of the GM in a cold storage facility is extremely comprehensive, involving strategic foresight, operational excellence, and a commitment to continual improvement. These responsibilities require a balance of visionary leadership, practical operational knowledge, and a deep understanding of the evolving market and technological landscape.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 4 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Nephi, UT: Relocate before starting work (Required)

Work Location: In person