8 Jobs in Nashville, TN
Northwest Center is Hiring a Call Center Representative (Hybrid Schedule) Near Nashville, TN
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
- Answer between 100-200 incoming telephone calls daily
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail required
- Must excel in a team-based environment with a positive attitude; be comfortable with ambiguity and have the ability to be flexible
- Respond to inquiries by gaining clarifying information, determining the caller’s need and providing the customer with the appropriate resource or transferring caller to the necessary employee or department
- Keep detailed record of call metrics according to standard operating procedure
- Maintain and audit call center equipment to include: phones, headsets, computers, and logs regularly. Immediately report any issues or discrepancies to Supervisor
- Uphold team’s qualitative and quantitative standards
- Maintain communication with Supervisor, keeping them informed of significant issues and/or call escalations.
- Create workplace tickets for any facility issues brought to NWC’s attention.
- Minimum 1-year Customer Service experience
- 1-2 years call center experience required
- Successful candidates will possess a strong commitment to customer service
- Ability to talk on the phone using a clear and audible speaking voice
- Strong conflict resolution, critical thinking, de-escalation and problem-solving skills
- Ability to make quick and accurate decisions under pressure
- Excellent interpersonal skills and the ability to interrelate with the community, management and employees
- Ability to communicate effectively verbally with the community, management, vendor partners and employees
- Ability to write concise correspondence with all levels of management, vendor partners and employees
- Ability to work independently with limited supervision
- Ability to type 40 WPM
- Proficiency with Windows, Excel and Outlook e-mail
- Experience with multi-line phone systems
- Ability to sit for up to 8 hours at a time
- Ability to lift and/or carry up to 10lbs
- Ability to communicate verbally for majority of day
- Ability to work in a dog friendly campus; any allergies may impede performance
- High School Diploma or GED required
Job Summary
Full Time
Social & Legal Services
$34k-44k (estimate)
06/09/2024
08/08/2024
nwcenter.org
RENTON, WA
100 - 200
1965
GRETCHEN SCARBROUGH
$10M - $50M
Social & Legal Services
Related Companies
About Northwest Center
We envision a day when all people have the same opportunities to grow, contribute to our society and enjoy a fulfilling life. Since 1965, our mission has been to promote the growth, development and independence of people with disabilities through programs of education, rehabilitation and work opportunity. Northwest Center employees embody our commitment to diversity and inclusion. Each of our business divisions is unique, offering a micro-community that is also part of the larger non-profit organization and mission. Our passionate staff members are connected by our core value of inclusion for ...
people of all abilities. Our corporate headquarters are located in Seattle and we operate throughout Washington State. For more information and to get involved, visit: www.nwcenter.org Like us on Facebook - www.facebook.com/nwcenter Follow us on Twitter - www.twitter.com/nwcenter Subscribe to our YouTube Channel: www.youtube.com/nwcenter
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The job skills required for Call Center Representative (Hybrid Schedule) include Customer Service, Call Center, Problem Solving, Customer Contact, Verbal Communication, Conflict Resolution, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative (Hybrid Schedule). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative (Hybrid Schedule). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative (Hybrid Schedule) positions, which can be used as a reference in future career path planning. As a Call Center Representative (Hybrid Schedule), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative (Hybrid Schedule). You can explore the career advancement for a Call Center Representative (Hybrid Schedule) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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