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PATIENT SERVICES COORDINATOR
General Summary :
Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.
Knowledge, Skills, and Abilities :
High school graduate or G.E.D required. Medical Terminology, ICD-9 and CPT coding experience required. Computer / typing skills of at least 40 wpm.
Medical secretary, medical assistant program graduate or medical office experience (minimum of one year) required. Legible handwriting.
Must possess strong interpersonal and communication skills in order to interact effectively with patients and families, physicians and office staff.
Must demonstrate sensitivity to the patient care situation.
Working Conditions :
Work is in a patient care environment May experience mental stain due to fast paced environment and directions from multiple sources .
Principal Duties and Responsibilities
1. Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.
2. Performs initial telephone triage / screening with referral to appropriate medical professional.
3. Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc.
following physician orders. Assures referrals are insurance-appropriate.
4. Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.
5. Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
6. Reviews visit data, determines appropriate ICD-9 code from physician documentation and verifies CPT code. Enters data into computer system.
7. Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
8. Performs some patient care duties. (see department addendum)
9. *Documents appropriate information in patient medical record.
10. *Manages office supply and inventory needs.
11. *Performs receptionist and file clerk duties, as well as, general office correspondence duties.
12. *May be required to float based on staffing needs.
13. *Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.
14. Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.
15.Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers.
Holds self and others accountable for behaviors that promote service excellence.
17. Adheres to all standards and policies regarding safety / patient safety initiatives.
18. Provides service to all age groups. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.
Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.
Interprets information need to identify each patient’s requirements relative to his / her age-specific need :
a. Neonate
b. Pediatric
c. Adolescent
d. Adult
e. Geriatric
Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with :
S cheduled Weekly Hours :
Work Shift :
Days / Afternoons (United States of America)
Department :
Napoleon Clinic - Defiance, LLC
Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
Last updated : 2024-05-22
Full Time
Hospital
$81k-101k (estimate)
05/24/2024
08/21/2024
mercy.com
WILLARD, OH
1,000 - 3,000
1859
NGO/NPO/NFP/Organization/Association
LYNN DETTERMAN
$1B - $3B
Hospital
Rockford Health Systems is a non-profit organization that provides healthcare services.
The job skills required for Patient service coordinator include Customer Service, Patient Care, Billing, Communication Skills, Pediatric, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service coordinator. Select any job title you are interested in and start to search job requirements.
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Quotes from people on PATIENT SERVICE COORDINATOR job description and responsibilities
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Career tips from people on PATIENT SERVICE COORDINATOR jobs
Patient services coordinators must be knowledgeable about medical terminology.
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The necessary certifications that Patient Service Coordinators must have to succeed are Certified Billing and Coding Specialist (CBCS) and Certified Medical Administrative Assistant (CMAA).
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Attend trainings such as Certified in Public Health and Certified Coding Specialist.
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Attain a medical terminology certificate.
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An excellent medical assistant experience can be a plus factor.
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