Job Description : We are seeking a skilled IT Support Professional to join our team. The ideal candidate will have a strong background in hardware troubleshooting and imaging technologies, coupled with excellent communication skills and a customer-oriented approach.

Responsibilities :

• Provide technical support to end-users for hardware and software issues.
• Install, configure, and maintain computer hardware components, including desktops, laptops, printers, and peripherals.
• Perform system imaging and deployment tasks using imaging software.
• Diagnose and resolve hardware and software issues in a timely manner.
• Collaborate with other IT team members to implement and maintain IT infrastructure.
• Assist with IT-related projects and initiatives as needed.
• Create and maintain documentation for IT systems and procedures.

Requirements :

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Strong knowledge of hardware components and troubleshooting techniques.
• Experience with system imaging and deployment tools (e.g., SCCM, Ghost, MDT).
• Proficiency in Windows and / or macOS operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A , CompTIA Network , or Microsoft Certified Professional (MCP) a plus.

Last updated : 2024-05-29