Position Summary

The Maintenance Supervisor is responsible for maintaining the physical integrity of the HDC properties. In this role, an individual must have working knowledge of all aspects of maintenance repair and service including the ability to troubleshoot problems and provide superior customer service. The Maintenance Supervisor is expected to provide exceptional service to all residents.

Essential Job Functions

Essential functions for this position relate to the responsibility of assistance with property operations of the assigned property(s), including but not limited to:

• Reviews incoming work orders (e.g., emergency, urgent, and general/routine) to prioritize and address in a timely manner.
• Makes decisions on whether to repair or replace damaged property.
• Estimates completion time and materials needed for repairs.
• Works closely with property management team to ensure that inventory includes the required equipment, materials, supplies and services to meet needs.
• Assures all rental units are ready for inspection prior to the inspector’s arrival.
• Ensures all repairs are made pursuant to the Uniform Physical Conditions Standards (UPCS).
• Implements preventative maintenance plans.
• Prepares and maintains, files, records and reports on maintenance operations in an accurate and timely manner.
• Ensures that all work performed is in compliance with local, state and federal regulations including lead base paint and asbestos abatement.
• Documents and logs resident complaints and owner damage claims and advises parties of results.
• Follows all established safety/security procedures and standards.
• Responds to after-hours and weekend emergency calls in accordance with company policy and procedures.
• Accountable for consistent adherence to company standards regarding the ethical, responsible, and appropriate use, care and safeguarding of company materials, supplies, resources and other assets.
• Performs other duties as required including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.