Overview

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Responsibilities

The purpose of this position is to successfully execute the operational strategy through sound leadership of all hotel activities in alignment with the mission, core values, standards, and goals established by the company. 

• Achieve or exceed financial results (GOP, Revenue, and Flow-Through)
• Prepare location specific annual budget with appropriate department heads to align operational needs
• Lead execution of Food & Beverage strategies, execution & community presence to achieve revenue targets. 
• Monitor sales & top-line revenues to achieve targets. Adjust operational expenses to achieve flow.
• Manage departmental labor & expenses 
• Adherence to protocol, close monitoring, and approval of purchase orders, accurate monthly forecasting. 
• Direct and coordinate operational activities of all departments in an effort to affect operational efficiency.
• Achieve guest satisfaction targets
• Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.
• Directing and coordinating Engineering discipline in order to preserve and protect assets.
• Directing and coordinating Rooms division objectives, standards, and activities in order to achieve service levels.
• Achieve cultural alignment, engagement & retention targets
• Ensure and enforce workplace safety and risk management protocols. 
• Serve as leader of the Crisis Management Team
• Active participant and attendee per Kessler Meeting protocol
• Contribute content for the creation of the Kessler Connection
• Attend and ensure proper facilitation of Stand-Up
• Contribute content for the Kessler Exchange location specific page
• Member of Executive Board (GM, DHR, Controller)
• Active participant and attendee of all Grand Performer Events
• Community relations
• Embody the personality of the hotel in alignment with the company’s vision and strategic direction. 
• Communicate to third parties with appropriate discretion through proper protocols.
• Establish appropriate presence in community aligned with sales, F&B, and relevant community/industry issues.
• Attend all Kessler Cares Community Involvement Events & Corporate Initiatives

Qualifications

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and ability required of a successful incumbent within our culture.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Proven track record in delivering financial results.
• Ability to build a cohesive team and facilitate the accomplishment of goals.
• Proven track record of positive employee satisfaction scores.
• Strong communication and listening skills, excellent speaking, reading, and writing skills.
• Aptitude in financial management, financial reports, and analysis.
• Excellent leadership skills with a hands-on, lead-by-example work style.

• Bachelor’s Degree in Business or related training equivalent - required 
• Minimum of 7 years of relevant work experience in similar title and scope of responsibility – required
• Extensive experience in hotel operations - preferred 
• Hospitality industry experience – required
• Luxury brand experience – preferred
• Similar size organization – preferred
• Fast-paced / entrepreneurial / high change / growing company – preferred
• Licenses / Certifications: Valid driver’s license – required

An inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition, and accountability; in addition to facilitating team processes, ongoing training, and delegation for the following Grand Performers within the culture and policies. 

• Administrative Assistant (Shared or Exclusive)
• Sr. Food and Beverage Department Leader
• Sr. Culinary Department Leader (if applicable)
• Sr. Front Office Department Leader
• Sr. Housekeeping Department Leader 
• Sr. Gallery Department Leader
• Sr. Sales and Catering Department Leader
• Sr. Engineering Department Leader

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to:

• Must be comfortable working in a shared space, with constant noise, with and without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time. 
• Regularly required to stand and walk for extended periods of time. 
• Regularly required to sit for extended periods utilizing computer/keyboard, and mobile communication devices. 
• Regularly required to stoop, bend, crouch, push, pull, and lift up to 50lbs, reach with hands and arms.