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Description
The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability.
We value our inspired, passionate and united employees. Not only do they further the Leidos mission to provide innovative solutions, they are equally active in their communities, are ethically-minded, and make a positive difference in the world.
Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD. The individual will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution and track outage and changes to the environment through to completion.
The individual will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining impact for any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership.
This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.
This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills.
This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems
and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems.
This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and / or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
This position is for day shift weekends. This will encompass two 12 hr shifts on Saturday and Sunday from 0600 to 1800, plus two swing shifts from 1400 to 2000 sometime during the week (we are flexible as to which day.)
Why Leidos?
Basic Qualifications
Education
Security Clearance
Original Posting Date :
2024-06-03
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range :
Pay Range $68,900.00 - $124,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Last updated : 2024-06-18
Full Time
Business Services
$114k-136k (estimate)
06/19/2024
09/19/2024
careers.leidos.com
VIRGINIA BEACH, VA
50 - 100
2019
<$5M
Business Services
The job skills required for Infrastructure lead include Troubleshooting, Analysis, Operating System, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Infrastructure lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Infrastructure lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Infrastructure lead positions, which can be used as a reference in future career path planning. As an Infrastructure lead, it can be promoted into senior positions as a Network Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Infrastructure lead. You can explore the career advancement for an Infrastructure lead below and select your interested title to get hiring information.