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IT Support Intern

Quantum Group

Morton, IL | Intern

$53k-68k (estimate)

3 Months Ago

Field Service Technician

Equipment International, Ltd.

Morton, IL | Full Time

$57k-75k (estimate)

3 Months Ago

Technical Training Specialist

Xylem Services USA LLC

Morton, IL | Full Time

$70k-87k (estimate)

2 Days Ago

HVAC Service Technician

PeopleMVR

Morton, IL | Full Time

$54k-70k (estimate)

6 Days Ago

HVAC Service Technician

People MVR

Morton, IL | Full Time

$54k-70k (estimate)

5 Months Ago

Maintenance Technician

Pro Fab

Morton, IL | Full Time

$54k-71k (estimate)

2 Months Ago

Desktop Support Analyst

DYOPATH

Morton, IL | Full Time

$60k-75k (estimate)

2 Months Ago

IT Support Intern

Quantum Group Morton, IL

$53k-68k (estimate)

Intern | Durable Manufacturing 3 Months Ago

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Quantum Group is Hiring an IT Support Intern Near Morton, IL

What Can You Expect Working at Quantum?

Quantum Group specializes in high-quality digital & offset print and integrated communications services for data-driven marketers. Respecting and rewarding our employees are at the heart of Quantum’s culture. We take great pride in our employees and love to show our appreciation. Quantum’s friendly staff will invest in you through our robust training system that will help develop your skills. We pride ourselves on our open-door policy - where any employee can share ideas, search for solutions, or share their thoughts to our management team. We offer comprehensive benefits to all our full-time employees including Medical, Vision, Dental, 401(k), and supplemental programs. Quantum also offers a great working environment as well. Our main location is temperature-controlled, we promote from within, and have special lunch and snack days too!

Hourly Wage: $17.00 an hour, Paid Time Off, 401(k), and Benefits for Part-time permanent employees!

Schedule: Monday to Friday

Position Summary:

The role of the IT Support Intern part-time is to provide software, hardware, and network problem resolution to all Quantum’s computer end users. Perform general workstation configuration, maintenance, relocation, question/problem diagnosis and clearly communicate technical solutions in a user-friendly professional manner. This role follows documented procedures to ensure efficient service. The IT Support Intern works closely with the Lead IT Support Technician.

Duties/Responsibilities:

The IT Support Technician serves as a liaison between the IT department and end users, resolving all level I and II end-user problems from Quantum’s support queue. Request assistance from the Lead IT Support or escalate requests to the Systems Administrator Team.

Key duties are interpreted as being descriptive and not restrictive in nature:

Responding to IT support requests promptly
Performing general workstation configuration, maintenance, relocation, and troubleshooting
Repairing or replacing faulty components of a computer/network system
Network troubleshooting.
Assisting in maintaining accurate hardware and license inventory
Performing custom application installations, configurations, and upgrades
Configuring printing and troubleshooting printing problems
Updating document procedures for efficient service
Following regulatory compliance policies established by Quantum
Performing other duties as required

Qualifications:

Must be pursuing an undergraduate or graduate level degree in Computer Science or Information Technology related major
Minimum of one years of college or trade school education in a computer related field
Knowledge of computer systems and software
Knowledge of network and system security
Familiarity with hardware and software installation
Excellent problem-solving and troubleshooting skills
Strong communication and customer service skills
Able to work independently and as part of a team

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work in a manufacturing or warehouse setting about 25% of the time.
Work in an office setting about 75% of the time.
Sedentary/sitting for about 80% of the time
Walking and standing about 20% of the time
Able to perform physical activities, such as, but not limited to: lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking the facility (172,000 sq. ft.)

This job description in no way states or implies that these are the only duties to be performed by this employee. The IT Support Technician will be required to follow any other instructions and to perform any other related duties as assigned by the Lead IT Support Technician or appropriate administrator. Quantum Color Graphics LLC reserves the right to update, revise or change this job description and related duties at any time.

Job Summary

JOB TYPE

Intern

INDUSTRY

Durable Manufacturing

SALARY

$53k-68k (estimate)

POST DATE

03/27/2024

EXPIRATION DATE

06/23/2024

WEBSITE

quantum.com

HEADQUARTERS

SAN JOSE, CA

SIZE

1,000 - 3,000

FOUNDED

2018

TYPE

Public

CEO

JAMES J LERNER

REVENUE

$200M - $500M

INDUSTRY

Durable Manufacturing

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About Quantum Group

Quantum is a manufacturer of video streaming services and data storage systems for entertainment companies, government agencies and cloud providers.

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The following is the career advancement route for IT Support Intern positions, which can be used as a reference in future career path planning. As an IT Support Intern, it can be promoted into senior positions as a Systems Support Assistant, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Intern. You can explore the career advancement for an IT Support Intern below and select your interested title to get hiring information.