Please Do NOT Apply Unless You Have Dealership Service Advisor Experience!

Position Description: Automotive Service Advisor

Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSE) rating as set by service manager.
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly, and professional manner. Communicate with customers who are waiting that they will be helped soon.
• Communicate with customers to determine the nature of their mechanical problem(s).
• Obtain accurate customer and vehicle data.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
• Handle telephone inquiries regarding work in process and appointments.

Language Skills:

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Educational: High school diploma or the equivalent.

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Rotating weekends

Shift:

• 10 hour shift

Experience:

• Service Advisor: 1 year (Required)

Work Location: In person