Recent Searches

You haven't searched anything yet.

3 Jobs in Morristown, NJ

Berkley
Morristown, NJ | Other
$67k-84k (estimate)
1 Month Ago
Westin Governor Morristown
Morristown, NJ | Full Time
$58k-85k (estimate)
3 Months Ago
Highgate Hotels
Morristown, NJ | Full Time
$58k-85k (estimate)
3 Months Ago
IT Support Analyst
Berkley Morristown, NJ
Apply
$67k-84k (estimate)
Other 1 Month Ago
Save

Berkley is Hiring an IT Support Analyst Near Morristown, NJ

Company Details:

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. Well blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

The company is an equal opportunity employer.

Responsibilities:

We have an exciting opportunity for an IT Support Analyst to join our Berkley One team! Reporting to the Technical Operations Lead, you will be responsible for ensuring the continued smooth operation of our Berkley One's internal and external facing applications. This role combines Systems & Data Analysis, System Administration, and Customer Support enabling the right candidate to address a multitude of keep-the-lights-on (KTLO) and production support requests.

This position can be based in our offices in either: Morristown, NJ or Wilmington, DE

We have a welcoming culture valuing our employees we trademarked the phrase Everything Counts, Everyone Matters to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!

Key functions include but are not limited to:

  • Serve as the initial point of contact for issues regarding internal and externally facing applications including customer portals and policy & claim administration systems; perform analysis on reported issues, resolve where possible, and escalate when necessary
  • Manage daily KTLO activities such as executing and monitoring data migration and financial reporting batch jobs; identifying and resolving any issues should they occur
  • Administer new partners in the Berkley One application environment, managing permissions and resolving access issues
  • Perform business analysis and document requirements for system enhancements that reduce production support, increase efficiency, or eliminate expense; engage in testing to ensure quality delivery of these enhancements
  • Proactively identify and communicate system or sub-system tot he appropriate audience; coordinate recovery activities and provide continuous updates until resolved
Qualifications:
  • Bachelor's Degree in Information Technology/Computer Systems Engineering or 2 years of applicable IT support analysis/service desk experience
  • SQL and data analysis skills
  • Experience with work management/ticketing solutions (ex. Jira)
  • Demonstrated analysis and problem-solving ability
  • Comfort with rapidly changing priorities, business needs, and conditions
  • Exceptional oral and written communication skills, a communication style flexible to the situation, and able to communicate clearly and with a purpose
  • Calm under pressure, possessing excellent organizational skills, integrity, and follow-through on tasks
  • A strong sense of accountability and ownership
  • Natural curiosity, a love of learning how things work and always on the lookout for innovative improvements
Additional Company Details:
We do not accept any unsolicited resumes from external recruiting firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details:
Sponsorship not Offered for this Role

Job Summary

JOB TYPE

Full Time

SALARY

$63k-79k (estimate)

POST DATE

06/14/2024

EXPIRATION DATE

07/03/2024

WEBSITE

goberkley.com

HEADQUARTERS

BENTONVILLE, AR

SIZE

50 - 100

FOUNDED

2012

CEO

ERIC BERKLEY

REVENUE

<$5M

INDUSTRY

Wholesale

Related Companies
About Berkley

Founded in late 2012 with an entrepreneurial family spirit, we have grown into an experienced, exciting and fast-moving company. We have evolved from Eric and Jeff strategizing and calling potential customers in a home office, into a strategic advisor helping our customers sell more product online and in store. Our teams deep knowledge of Amazon and Retail allow us to provide strategic and scalable solutions to help your business succeed. We also design and manufacture packaging and run our own warehouse logistics operations with a national footprint. We have fun bringing your brand into the h ... ands of consumers. We have the experience and expertise; we know how to successfully navigate the e-Commerce and Retail eco-systems. More
Show Less

Show more

Berkley
Other
$169k-223k (estimate)
Just Posted
Berkley
Other
$113k-139k (estimate)
Just Posted
Berkley
Other
$98k-133k (estimate)
Just Posted

The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.

If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Analyst job description and responsibilities

The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

04/07/2022: Burlington, VT

IT support analyst often communicate directly with consumers.

04/17/2022: York, PA

This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.

01/21/2022: Boise, ID

IT support analyst perform analysis of root causes.

03/07/2022: Canton, OH

troubleshooting hardware and software issues.

03/20/2022: San Jose, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Analyst jobs

A IT support analyst should be able to work calmly when under pressure.

03/01/2022: Louisville, KY

A IT support analyst should provide enterprise-level support to customers.

04/01/2022: Springfield, MO

Name variables and functions using clear and relevant names.

02/27/2022: Waterloo, IA

Re-use common functions to save time.

03/05/2022: New Britain, CT

Set a time limit to complete a task.

01/21/2022: Salem, OR

Step 3: View the best colleges and universities for IT Support Analyst.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College