5 Jobs in Mooresville, NC
FOX Factory, Inc. is Hiring a Service Writer Near Mooresville, NC
discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and
bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch
with us by submitting your application. We look forward to hearing from you!
Position SummaryResponsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department.
Position Responsibilities
- Communications with FOX customers concerning creation of Return Authorization Numbers, follows up on repairs that are in house, and technical support.
- Evaluates products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
- Provides accurate estimates and alternate options to customers for the servicing and support of products
- Follows up on administration of products on “Hold” to ensure that they are resolved in a timely manner
- Works closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays
- Maintains a safe work environment by adhering to all safety regulations within the department.
- Write work orders for production builds
- Process sales orders
- Knowledge of vehicle suspension
- Mechanical aptitude
- General computer skills (Email, Excel)
- Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
- Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
- Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
- Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
- Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
- Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.
Associates or technical degree preferred
Experience2 years of related experience required
Work Environment And Physical RequirementsManufacturing Environment
May lift up to 50 lbs.
Requires walking, standing, bending and lifting for long periods of time
Vision abilities required to validate and enter data on computer
NoteFOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
Job Summary
Full Time
Sports & Recreation
$43k-62k (estimate)
05/17/2024
06/14/2024
ridefox.com
BAXTER, MN
1,000 - 3,000
1974
Public
$500M - $1B
Sports & Recreation
Related Companies
About FOX Factory, Inc.
FOX designs and develops shock absorbers and racing suspension products for trucks, motorcycles and bikes.
The job skills required for Service Writer include Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Writer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Writer positions, which can be used as a reference in future career path planning. As a Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer. You can explore the career advancement for a Service Writer below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
