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TITLE : Client Success Associate
LOCATION : Onsite, Tallahassee Office
REPORTS TO : Director of Client Success
KEY RELATIONSHIPS AND TEAM : The Client Success Associate will work collaboratively and directly with the Director of Client Success, Credentialing Team, Technology Team, and fellow Client Success Team members.
THE OPPORTUNITY : The Client Success Associate position will be technology focused assisting in the creation of user accounts, spreadsheets, and data uploads, providing online portal support to our customers in addition to answering phone calls, responding to emails, and assisting the credentialing review team as assigned.
This position will be based out of our Tallahassee, FL office.
Answer phone calls and manage incoming help desk questions.
Other duties as assigned.
Professional Qualifications :
The following knowledge, skills, education, and experiences are required :
The following knowledge, skills, and experiences are preferred, but not required :
Why Consider Joining FIS now?
The following behaviors are required :
Responds to requests for service and assistance; Meets commitments.
Upholds organizational values.
Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;
Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills;
Shares expertise with others.
Supports everyone's efforts to succeed.
F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status, or other characteristics protected by law.
Compensation details : 16-20 Hourly Wage
PI3f6109b56975-26289-34033651
Last updated : 2024-05-18
Full Time
$87k-114k (estimate)
05/20/2024
08/19/2024
The job skills required for Client associate include Customer Service, Leadership, Written Communication, Teamwork, Commitment, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Client associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client associate. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Client Associate job description and responsibilities
Assist clients for producing account opening documents and open client account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Associate jobs
Happy clients are less likely to take their money elsewhere.
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A good client associate enhances the client's experience by servicing and providing operational and administrative support.
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Maintain clear and consistent communications; provide proper direction and counsel; and offer problem-solving solutions to clients.
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Developed new client on-boarding process to ensure a consistent and optimal client experience.
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