ESSENTIAL FUNCTIONS:

1. Responsible for the process of checking our guests in and out
2. Posting daily charges
3. Posting payments including check, cash or credit cards
4. Accept maintenance fees when applicable
5. Answering phones and transferring phone calls
6. Providing information to the guest about the resort and the area
7. Working closely with Housekeeping and Reservation department to ensure rooms are assigned and cleaned/inspected on time
8. Maintain all common areas of the Front Desk in neat condition
9. Attend training sessions
10. Ensuring all reservations have rooms assigned and that routing is set up properly
11. Adjusting folio charges when necessary
12. Handling guest complaints
13. May be required to perform additional departmental duties as assigned

EMERGENCY FUNCTIONS:

1. Answer the emergency telephone and serve as the Emergency Communications Center as the priority during any emergency
2. Direct Emergency Responders to emergency scenes as necessary
3. Assist in Emergency Evacuation
4. Lend assistance to Security Officers and Emergency Responders when possible

KNOWLEDGE AND SKILLS:

Education:

Highschool

Experience:

Previous Front Desk experience

Skills and Abilities:

Reading, writing and oral proficiency in the English language.

Computer literate

Strong Communication Skills

Strong Customer Service Skills