BASE WAGE SALES INCENTIVE PAY! GREAT WORK SCHEDULE - 10 : 30AM TO 5 : 30PM, MONDAY THRU FRIDAY! 30-HOURS / WEEK WITH FULL-TIME BENEFITS!

JOB PURPOSE :

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment.

Support customer service by assisting new and existing customers that walk-in.

KEY FUNCTIONS :

• Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with customers in a timely manner if necessary.
• Be patient and understanding in all customer interactions.
• Responsible for receiving payments and maintain the cash drawer.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Verify the functionality of returned equipment.
• Meet ongoing sales training requirements.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Must be able to meet the physical demands of the job within the described work environment.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :

• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multitask and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION :

• High school diploma or GED required (some college preferred)
• Previous customer service / sales experience in a retail environment preferred.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS :

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and / or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate to loud.
• Employees may be required to stand in a retail environment for up to 8 hours a day.
• Employees may be required to work rotating shifts.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Last updated : 2024-05-25