Overview :

Providing our clients with exceptional service is the foundation of our business. In Client Services , it is your goal to exceed client expectations by proactively managing their requests and issues on cases and litigation matters.

What you'll do :

• Respond to all client requests received via email and / or phone queue in a pleasant and professional manner and fulfill timely
• Resolve issues and / or escalate as needed; collaborate with applicable departments and / or colleagues to ensure prompt and accurate resolution
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable;

treat them as key members of our team

Contact partners on order changes and ensure they are fulfilled

Who you are :

• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task

Benefits :

• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists / therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Last updated : 2024-06-04