3 Jobs in Middleburg, OH
The Interlake Steamship Company is Hiring an IT Technician Near Middleburg, OH
As the largest, privately held U.S Flag fleet on the Lakes, Interlake's wholly owned subsidiary, Interlake Steamship Company (ISC), owns and operates a modernized fleet of ten self-unloading vessels. ISC transports more than 20 million tons of raw materials annually, including iron ore, coal, stone and salt.
In addition to ISC, Interlake's operating lines include the following:
- Interlake Logistics Solutions, Inc, which operates a tug/barge unit on the Great Lakes that carries specialty cargoes and scrap metal
- Lake Michigan Carferry, Inc., which owns and operates the S.S. Badger - a unique coal fired passenger/car/truck/freight ferry that operates between Ludington, Michigan and Manitowoc, Wisconsin
- Mormac Marine Group, Inc, a Management Services Company
- Soo Maritime Services, Inc., which owns and operates the Original Soo Locks Boat Tours in Sault Ste. Marie, Michigan
Primary Responsibilities
- Travel to vessels located on the Great Lakes to install, configure, and maintain IT hardware and software onboard maritime vessels, including computers, servers, networking equipment, and specialized maritime technologies.
- Perform routine inspections and diagnostics of IT systems to identify and resolve issues proactively.
- Provide technical support and troubleshooting assistance to vessel crew members for IT-related problems and emergencies.
- Collaborate with the shore-based team to coordinate remote support, software deployments, and system upgrades for vessels in operation.
- Maintain accurate documentation of IT maintenance activities, including equipment inventory, repairs, and software configurations.
- Adhere to maritime regulations and safety protocols while working onboard vessels, ensuring compliance with relevant standards and procedures.
- Provide technical assistance and support for computer systems, software, and hardware.
- Respond to incidents and inquiries in person, via email, and over the phone in a timely and professional manner.
- Guide remote users through the problem-solving process.
- Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
- Install computer peripherals and configure software for users.
- Solicit and record feedback from end users about computer usage and IT support.
- Requisition and track inventory for IT systems and software.
- Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.
- Associate degree or equivalent from a two-year college or technical school or six months to one year of related experience/training or equivalent combination of education and experience.
- Proven experience as an IT technician or similar role, preferably in a maritime or marine industry setting.
- Strong technical skills in hardware, software, networking, and telecommunications systems.
- Excellent problem-solving abilities and the ability to work under pressure in a dynamic environment.
- Effective communication skills and ability to collaborate with diverse teams, including vessel crew members and shore-based staff.
- Strong understanding of hardware, software, and networking fundamentals.
- Proficiency in diagnosing and troubleshooting a variety of IT issues, including hardware failures, software glitches, and network connectivity problems.
- Familiarity with operating systems (Windows) and common software applications.
- Knowledge of mobile devices (smartphones, tablets) and their operating systems (iOS, Android).
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Thorough knowledge of Microsoft Database software.
- Problem-Solving - Be able to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
- Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
- Quality – Monitor own work to ensure quality.
- Adaptability – Be able to deal with frequent change, delays, or unexpected events.
- Certificates, Licenses, Registrations: Industry certifications such as CompTIA A or similar qualifications can demonstrate expertise and credibility.
- Must hold a valid driver’s license and have a clear driving record. Must be able to pass security clearance to obtain a TWIC (Transportation Worker’s Identification Card) through US Government.
- Must be able to travel up to 25% of the time.
- While performing the duties of this job, you will be required to regularly sit and occasionally required to stand, walk, climb, and balance. You must occasionally lift and/or move up to 50 pounds. Vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties described above are the general nature and level of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required. Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Job Summary
Full Time
$60k-77k (estimate)
06/01/2024
06/20/2024
The job skills required for IT Technician include Technical Support, Troubleshooting, Problem Solving, Networking, Operating System, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Technician job description and responsibilities
IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.
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These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.
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Must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Technician jobs
As computer technology changes, technicians must constantly update their professional development.
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Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.
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Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.
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Excellent Problem-Solving and analytical skills.
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Get professional certifications like Cisco Certified Technician Certification and Training.
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Step 3: View the best colleges and universities for IT Technician.
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