Job Title: Medical Assistant FLSA: Non-Exempt

Reports To: Outpatient Integrated Care Manager Status: Full-time

Last Update: 5/3/2024 Next Review Date: 5/3/2026

Company Summary: Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving men, women, and Veterans with Substance Use Disorder through the provision of high quality, successful, and affordable residential and outpatient recovery programs.

Due to federal contracts the following items are prohibited: Medical/Recreational marijuana, current parole, or probation.

Job Summary: The Medical Assistant provides support services to all the healthcare providers, clinical staff and clients in the Crossroads Community Care Outpatient Integrated Clinic. Assists with administrative duties within the clinic.

Supervisory Responsibilities: 

• None

Essential Functions:

• Responsible for managing provider schedules, assisting with daily workflow within the Outpatient Integrated Clinic.
• Responsible for the care and coordination of clients assigned to their providers care team.
• Responsible for giving injections of medication to clients, blood draws, vitals, assist with minor procedures and other necessary testing.
• Stocks, sanitizes, monitors inventory control, specimen labeling and handling to ensure the accomplishment of daily patient care and safe clinic flow.
• Complete daily assignments, monitor and track appointments, processes referrals and schedule follow-up and specialty appointments. 
• Works with retail and specialty pharmacies to coordinate required medication deliveries, validate prescription orders and labels.
• Coordinates with insurance companies for prior authorizations.
• Assist with scheduling lab orders to be picked up daily and in a timely manner. 
• Ensure all client data is accurate and is HIPAA compliant.
• Providing excellent internal and external customer service.
• Perform other duties as required.

Qualifications:

• CPR/First Aid/Narcan Training.
• Negative TB Test.
• Valid Fingerprint Clearance Card.

Knowledge, Skills, and Abilities:

• Knowledge of EHR/EMR.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Excellent communication, time-management, and problem-solving skills.
• Detail Orientated

Education & Experience:

• Minimum of High school diploma or GED required (associate degree preferred).
• 1 years’ experience in medical assisting preferred.
• Certified Medical Assistant or Registered Medical Assistant required.
• Computer skills and Microsoft Office experience.

Work Environment:

• Fast paced outpatient clinic setting.
• Primarily indoors, however, some outdoor work may be requested.

Physical Demands:

• While performing job duties, the employee is regularly required to sit and speak or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and seldom lift and/or move >100 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.

Shift Requirements: 

• Days, nights, weekends, and holidays.

Travel:

• Valid AZ Driver’s License.
• May include travel between sites and other locations.
• Local and statewide travel when requested or required.

EEO:

• Crossroads is committed to providing a workplace free from harassment and discrimination. We believe all applicants and employees should be treated equally without regard to an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

ADA Acknowledgement:

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits:

401(k) with matching of up to 3%

Company paid premiums for the full-time employee for Medical, Dental, Vision and Life Insurance

Supplemental Life Insurance and short term disability

Paid time off

Tuition Reimbursement

If you require alternative methods of application or screening, you must approach the employer directly to request this.

This posting will remain open until filled or a minimum of 7 days.