Description

SUMMARY:

Responsible for the preventative maintenance of the guest rooms and public spaces, and the completion of work orders.

ESSENTIAL FUNCTIONS:

1. Complete preventative maintenance checklist on guest rooms, public areas and back of house as scheduled
2. Report completed maintenance to Operations Manager and/or General Manager
3. Maintain a current inventory of guest room care parts and materials
4. Prioritize and complete work orders in a timely fashion
5. Participate in the keeping of a maintenance work order log
6. Inform hotel guests, as needed, of the maintenance procedures completed on their guest room
7. Check all stairways and landings as needed for safety hazards. Repair as needed
8. Check fences for upkeep requirements. Repair as needed
9. Check property signage and lighting for upkeep requirements. Repair as needed
10. Repair HVAC as needed. Clean HVAC coils semi-annually, or as needed
11. Repair appliances as needed
12. Flip mattresses in suites as directed by manager
13. Use the L.E.A.R.N Model for all guest recovery incidents that occur
14. Always have a friendly and welcoming demeanor when interacting with our guests 
15. Responsible for pool and spa maintenance procedures 
16. Responsible for lawn and grounds maintenance procedures 
17. Responsible for knowing hotel emergency procedures
18. Follow all hotel safety guidelines and requirements 
19. Responsible for following all hotel quality assurance standards for department
20. Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
21. Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
22. Monitor and replenish guest room key inventory as needed. Administer program to maintain all locks and keys on property
23. Responsible for the proper administration of key control for issued keys
24. Responsible for the proper administration of keys left by guests in suite
25. Check smoke alarms in guest rooms, meeting rooms, public spaces, and back of house areas on a regular schedule
26. Assist maintenance tech, Operations Manager, and General Manager in the identification of persistent, consistent, or major maintenance problems
27. Communicate to the requesting party the completion of maintenance requests
28. Accommodate guest special requests courteously
29. Answer guest questions regarding hotel property and local area findings and services
30. Carry out any reasonable request by management that I am capable of performing.

Requirements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.