Description

SUMMARY:

Responsible for the cleaning and preparation of guestrooms for the guests while maintaining hotel standards and consistency.

ESSENTIAL FUNCTIONS:

1. Clean assigned guestrooms according to hotel standards. This includes but is not limited to making beds, cleaning bathrooms, vacuuming carpet, and dusting furniture
2. Place and restock useable items in the suite including paper items, soap, towels, and any other items designated by hotel standards
3. Clean immediate exterior entry areas and windows, according to hotel standards
4. Operate housekeeping equipment in a correct and safe manner
5. Maintain and restock housekeeping cart each day
6. Assist in monthly housekeeping inventory
7. Responsible for knowing all hotel emergency procedures
8. Follow all hotel safety guidelines and requirements
9. Responsible for following all hotel quality assurance standards for department
10. Responsible for the proper administration of key control for issued keys
11. Responsible for the proper administration of keys left by guests in suite
12. Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
13. Use the L.E.A.R.N Model for all guest recovery incidents that occur
14. Always have a friendly and welcoming demeanor when interacting with our guests 
15. Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
16. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
17. Accommodate guest special requests courteously
18. Answer guest questions regarding the hotel and local area facilities and services
19. Carry out any reasonable request by management that I am capable of performing

Requirements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.