2 Jobs in Meriden, CT
FLEETCOR is Hiring a Technical Support Analyst Near Meriden, CT
You will handle service requests related to business technology including desktop and laptop workstations and peripherals, printers, networks, and other hardware and software needs.
This is a busy and fast paced environment; challenging but exciting and working with dynamic and focused team providing best in practice.
Key Accountabilities
- Your primary role is to provide technical support to users that may be on-site or working remotely on various software, hardware, or connectivity problems.
- You will answer incoming phone calls to IT helpdesk from business colleagues and handle them in a timely manner.
- You will handle user access requests to the business applications.
- You will be working mainly on a Microsoft Windows environment on a complex IT infrastructure.
- You will participate in projects that may have strict deadlines and may require off-hours work.
- Document, track, and monitor problems to ensure a timely resolution.
- Keep business clients informed on the progress of their request/incident.
- You will need to be in the office to fulfil your daily duties (no remote working).
- Experience of PC hardware troubleshooting and problem solving.
- Experience supporting desktop applications.
- Able to install, configure, upgrade, and relocate PC hardware, software, and print devices.
- Active Directory administration, password resets, new user setup, off-boarding tasks.
- Provide access to business applications and software installation
- Administration of network shares and file access management.
- Administration and support of Windows 10 & 11.
- Basic administration of Exchange Server.
- Configuration of user and shared mailbox access.
- Configure Android and iPhone mobile phones for business use.
- Experience on IT Service Management tools, like ServiceNow.
- Ability to understand and follow technical procedures and policies.
- Document procedures and update the Assets inventory.
- Be attentive to details, organized, and methodical.
- Awareness of data privacy and IT security.
- Be technical curious and have a Continuous Improvement mindset.
- Understanding of ITIL principles.
- Experience on telephony support (OpenScape).
- Networking knowledge covering Broadband, Local Area Networks, Switches & VLan’s.
- Excellent progression opportunities working for a global company
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal – Perk Box
- Discounted goods and services
- Employee Fuel Card
- Access to LinkedIn learning
- Free on-site parking
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Job Summary
Full Time
Retail
$72k-90k (estimate)
06/01/2024
06/27/2024
fleetcor.com
DECATUR, GA
7,500 - 15,000
1986
RICHAY BROWN
$1B - $3B
Retail
Related Companies
About FLEETCOR
FLEETCOR (NYSE: FLT) is a leading Global Business Payments Company. We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. Our strong track record of growth is only possible through our ability to attract and retain extraordinary individuals - individuals who mirror our drive and possess an entrepreneurial spirit.
The job skills required for Technical Support Analyst include Technical Support, Troubleshooting, Networking, Active Directory, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
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