AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. The Role As a Technical Support Engineer, you will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base using the tools and processes AspenTech DGM provides. Your Impact Provide loyalty-inspiring customer service that drives user engagement and sustains product usage. Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software. Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech. Deliver high-quality training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers. Develop and/or maintain customer focused training materials for new releases and new applications in the industry. Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities. Develop strong relationships with customers, building an understanding of their business needs and challenges. Collaboration with other AspenTech functions to maintain and develop business opportunities. Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality. Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase. What You'll Need 2-5 years of relevant experience preferred. University experience may count. Previous experience with AspenTech software or other advanced tool from another vendor is a plus. Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. The ability to identify opportunities that create value for customers with a strong customer first mindset. Ability to manage multiple responsibilities and competing priorities. Ability to travel. Travel is usually less than 25% and may occasionally be international. Preferred Qualifications: Bachelor’s required in Electrical Engineering, Systems Engineering or related field. Masters’ degree preferred. Strong technical background in automation and computers. Familiarity with public utilities. #LI-WJ1 If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. Click here: https://www.aspentech.com/en/privacy-and-security to view the recently updated Security and Privacy Policy. Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: https://transparency-in-coverage.bluecrossma.com [transparency-in-coverage.bluecrossma.com] https://home.bluecrossma.com/collateral/sites/g/files/csphws1571/files/acquiadam-assets/55-001108351_TCR_CAA_FAQ.pdf [home.bluecrossma.com]