Come be part of an amazing team! Best Impression Dental is looking to hire a fun, friendly, energetic and eager person to join our rock star dental team. We are looking for a detail-oriented person that is motivated to learn and grow and wants to be part of a team that works together for the good of our patients. Our goal as an office is to improve the lives of those we serve. We accomplish this as we work together as a team to provide extraordinary service and beautiful smiles to the people of this community.

For more information about the practice, please visit our website,
www.bestimpressiondental.com

Primary Responsibilities:

Greet and welcome patients and visitors, patient check-in/check-out, answering phone calls, maintenance of patient records, scheduling providers (hygienist and/or doctor) to goal, verifying insurance coverage, and maintaining recare system.

Specific Duties:

• Support office open/close activities according to office protocol
• Review, adjust, and optimize daily schedule before morning huddle
• Participate in the daily huddle
• Greet and welcome patients and visitors with enthusiasm and a huge smile. Call ALL patients by first name!
• Answer and respond to various patient communication channels (incoming phone calls, voicemails, text messages and emails)
• Confirm doctor & hygiene appointments according to office protocol and patient preferences
• Monitor daily schedule for patients who are late—follow up with patients accordingly to maintain or reschedule appointments
• Pull and prepare Charts minimum of 2 days in advance.
• Confirm appointments at least 2 days in advance
• Verify pts eligibility and benefits
• Enter current insurance eligibility report in document center
• Update insurance coverage table and notes in Dentrix
• Fill cancellation and no-show appointment times from ASAP & unscheduled list
• Maintain Recare System — run reports, contact patients who have cancelled or missed a hygiene appointment. Attempt in every way possible to minimize patients “falling through the cracks”
• Prepare and send out new patient packets
• Collect and post patient payments as needed to support check-out responsibilities
• Back up Finance Manager and/or Treatment Coordinator as needed

Minimum Requirements:

• 2 years dental experience (REQUIRED)
• Customer service or patient relations experience (REQUIRED)
• Effective communication skills (written, verbal, non-verbal)
• Ability to work independently and highly organized
• Strong knowledge of Dentrix preferred
• Strong understanding of PPO Insurance preferred

Intangibles

• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Team Player
• Ability to thrive in a high paced environment
• Detail oriented

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Expected hours: 30 – 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan

Healthcare setting:

• Dental office
• Private practice

Schedule:

• 8 hour shift
• No weekends

Experience:

• Dentrix: 1 year (Preferred)
• Scheduling Coordinator: 2 years (Required)
• Dental office: 2 years (Required)

Work Location: In person