Infrastructure Specialist

Position Overview

Provides IT technical support for Servers, PC’s, hardware, software and peripheral equipment for all of the company’s end users.

Essential Job Functions

• Monitoring all installed systems and infrastructure
• Installing, configuring, testing and maintaining operating systems, application software and system management tools
• Maintains security, backup, and redundancy strategies
• Resolves incoming requests for technical assistance via help desk.
• Managing the security of computer systems and inter-application information transfers.
• Communicates with users and team to identify issues and explain solutions.
• Provisioning of IT equipment, ensuring proper functionality and connectivity.
• Ensure that systems in environment are appropriately configured, backed up, and tested according to industry best practice.
• Implementation of software patching cadence.
• Advanced knowledge of patch management and software distribution.
• Participates in problem management processes.
• Maintains technical proficiency in all applications utilized by company.
• Participating in asset management and control activities.
• Basic knowledge of network troubleshooting Ethernet and IP configuration.
• Managing the host environment to ensure proper tuning and sufficient capacity (including Web Servers, database servers, VMWare, Scale, vSAN, directories).
• Sharing knowledge across organizations and participating in projects
• Proficiency in Microsoft support tools, such as DNS, DHCP, and Group Policy.
• Microsoft Exchange Management.
• Microsoft Domain administration.
• Performs other related duties as required and assigned.

Requirements

• Associate's degree (A. A) or equivalent from two-year college or technical school; or 5 years support experience and/or training; or equivalent combination of education and experience
• Knowledgeable about network and security concepts, different server technologies, SAN technology, virtualization technologies, system/application tuning techniques and system performance optimization.
• Working knowledge of Active Directory Server and Exchange Server
• Experience troubleshooting Windows Server, Windows Desktop, and some Linux
• A problem solver; able to think on your own and develop quick, sound solutions to complex problems, excellent verbal and written communication skills.
• The capability to push an equipment cart of approximately 50 pounds
• Excellent verbal and written communication skills

Preferred

• Work experience with Virtual Desktop Infrastructure.
• Cloud experience in AWS, AZURE
• MCSE, CCNP, VCP Certifications
• Proven work experience as a systems support engineer or systems support technician.
• Deep Knowledge of scripting and automation tools such as PowerShell/Python