2 Jobs in Maryland, MO
Lexicon is Hiring a Client Contact Representative Near Maryland, MO
About LexiconLexicon is a professional legal services company that provides 360 degrees of support to our clients. We are dedicated to a radical client-centered approach to the services we provide, backed by quality people who can help us succeed. In order to provide a service that is focused on people first, we hire and reward employees who also take pride in creating a world class experience for our clients and our co-workers. Lexicon liberates law firms to do more of what they do best.
Responsibilities
- Manage incoming calls/chats/emails while providing white glove customer service.
- Maintain clear and concise communications and respond to client inquiries based on location and needs.
- Aligns potential clients with services using a professional consultative sales approach.
- Schedules initial consult appointments and perform conflict checks.
- Handle scheduling conflicts and challenges with diplomacy and a problem-solving approach.
- Strive to meet and exceed individual and team targets related to appointment volume, conversion rates, and client satisfaction metrics.
- Ensures accuracy and completeness of client information, scheduling information and maintains the integrity of data entered into all systems.
- Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Updates job knowledge by participating in up-training opportunities.
- Handles sensitive client data with utmost discretion, care, and accuracy.
- Other duties as assigned.
- High school diploma or general education degree (GED)
- 0-2 years previous experience in call center, customer service, or other service-based industry
- Communication Skills-communicate effectively over the phone and in person
- Computer Skills, such as basic keyboard/typing skills. Must have a basic understanding of the Internet including how to receive and send email
- Experience with Microsoft OneNote preferred but not required
- Experience with SharePoint preferred but not required
- Participate in our Wellness Program and earn 100% Employer paid health premiums
- Employer paid dental premiums
- Employer paid Life, LTD & STD premiums
- 401k
- Flexible spending plans
- & More!
- Reports to Client Contact Manager
Job Summary
Full Time
Business Services
$37k-46k (estimate)
03/28/2023
07/03/2024
lexiconinc.com
DENVER, NC
50 - 100
2005
JANET-LEE HATT
$10M - $50M
Business Services
Related Companies
About Lexicon
Lexicon provides training solutions to the Department of Defense and Homeland Security.
The job skills required for Client Contact Representative include Customer Service, Call Center, Scheduling, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Contact Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Contact Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Contact Representative positions, which can be used as a reference in future career path planning. As a Client Contact Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Contact Representative. You can explore the career advancement for a Client Contact Representative below and select your interested title to get hiring information.
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