OUR VALUES – THE BELIEFS THAT GUIDE US
PEOPLE FIRST We balance running a smart business with the best interests of our customers and our employees. We provide
exceptional care for residents, and we value and develop our employees. We make everyone feel like they belong. The day we
stop believing in our people, we’ll just be another senior living company.
WE KEEP OUR PROMISES Each of us is responsible for our words, actions, and results. We take ownership for the quality of
our individual work but also take pride in what we deliver as a team. We understand that running a strong business allows us to
keep our promises to our customers, their families, our employees, and investors.
HONEST COMMUNICATION We communicate honestly and respectfully. We share information, insight, and advice
frequently and constructively. We manage tough situations with courage and candor. We build trust through responsible actions,
honest relationships, and frequent recognition.
HAVE FUN, BE DELIGHTFUL We know that growing older can be hard. So, we bring a fun, positive attitude to work every
single day. We enjoy our work and deliver hospitality and care delightfully to create memorable moments for our residents, their
families and for each other.
CONTINUOUS IMPROVEMENT We relentlessly pursue continual learning, adaptability, and process improvements to
enhance our services and business. We gain a sense of purpose from getting the right things done well. We learn from our
mistakes and quickly adapt. We leave everything we touch a little bit better. We know our ability to adapt and change leads to
personal and professional growth.
Job SummaryAs the Director of Hospitality, you will play a pivotal role in shaping the overall resident experience in the community. You will lead
and inspire our teams in Culinary, Engagement, and Maintenance to ensure that our residents receive the highest level of care, service,
and engagement. You will be responsible for setting and implementing the strategic direction for these areas and working
collaboratively with the Executive Director to drive excellence throughout the community. This position will set the standard for
Service Excellence and work to continuously mentor, coach and develop colleagues to learn, understand and elevate these standards.
Essential FunctionsCulinary Services:

• Oversee the execution of innovative, nutritionally balanced menus that cater to the preferences and dietary needs of our residents.
• Ensure that culinary operations maintain high standards of food quality, presentation, and service.
• Collaborate with community chefs/cooks and dining staff to create a dining experience that fosters community and enjoyment.

Engagement Services:

• Develop and implement a comprehensive resident engagement program for both assisted living and memory support that

promotes physical, mental, and social well-being among our residents.

• Oversee community engagement programs that enhance the quality of life for our residents.
• Direct social media content and posting frequency for the community.
• Collaborate with Marketing to effectively coordinate community events with residents, team members, and outside vendors.
• Manage resident orientation program.
• Foster a culture of inclusion, respect, and compassion within the engagement department.

Maintenance:

• Oversee the maintenance and housekeeping services for the community to provide a safe and comfortable living environment for

residents.

• Manage the standardized delivery of maintenance and housekeeping services.

Certifications, Licenses, And Other Special RequirementsCDP preferred.
Essential SkillsBachelor’s degree in hospitality management, Business Administration, or a related field preferred.
Minimum of 1 year of progressive leadership experience in senior living, hospitality, or a related industry. Strong understanding of culinary operations,
resident engagement, and environmental services within the context of senior living communities.
Must be proficient in Microsoft Office (Excel, Word, Power Point, Access) or similar products. Extensive knowledge of statistical methods, data analysis and
presentation.
Excellent communication skills (oral and written, group, and one-on-one) and interpersonal skills.
Ability to work with a varied population of patients, staff, leadership, and physicians.
Excellent problem solving, listening, customer service, and organizational skills.
Ability to work independently and in a team environment. The ability to influence change without direct authority.
Ability to effectively manage multiple priorities in a fast-paced environment.
Management/Decision Making
Responsible for supporting Engagement, Memory Support, Culinary, and Maintenance as determined by Executive
Director