About Our Opportunity

Our Closing Specialist (CS) provides exceptional internal and external customer experiences by directing and performing the loan closing function for the team.

Team members in this role own and facilitate workflow and communication details after loan approval to satisfy closing requirements, loan conditions, and meet customer needs.

Our Closing Specialist is responsible for compliance with all regulations and procedures from loan approval to loan certification.

They are expected to coordinate with their Retail Operations team to accommodate customer needs in retail locations throughout the marketplace.

This includes but is not limited to office coverage and serving as a backup to other roles as needed. All Closing Specialists represent and communicate the purpose and values of Farm Credit Mid-America and comply with our conduct policy, security policy and confidentiality expectations.

How You Will Spend Your Time

• Creates a positive customer experience by delivering timely and thorough service in a way that exceeds customer expectations while meeting internal and external deadlines.
• Primary contact for customer, 3rd party vendors, partners, and peers. Recognizes customer needs and is proficient in selling appropriate products and services to customers.
• Utilizes technology effectively to serve customers.
• Facilitates the final stages of the lending process from loan approval to loan certification.
• Coordinates directly with customer, 3rd party vendors, partners / peers to gather appropriate requirements and documentation.
• Adheres to all regulatory compliance requirements, prepares accurate loan closing packages.
• Confirms requirements for title, appraisal, and any loan conditions.
• Completes necessary actions for loan accuracy and certification.
• Follows guidance in all process guides as appropriate for the role.

Minimum Education & Experience

Bachelor's Degree in Agriculture, Business or related field. 4 years of successful experience in two or more of the following areas : financial related customer service, loan processing or loan servicing.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds.

Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance.

Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan.

Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our .

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law. #LI-ONSITE

Nearest Major Market : Memphis

Last updated : 2024-05-03