JOB SUMMARY AND OBJECTIVE

The Office Manager position manages all areas of the branch customer service and operations activities. Ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance levels.

ESSENTIAL FUNCTIONS

This position performs the following duties, including but not limited to:

• Manages all areas of the branch customer service and operations activities.
• Schedules employees to ensure efficient and adequate staffing levels at all times.

• Provides a complete range of customer services at the financial institution, including opening new accounts and performing teller duties, as needed.
• Proactively prospects for new business to meet sales goals established for the branch.
• Participates in sales, service and product training meetings.
• Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies.
• Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.
• Ensures that currency/coin levels are adequate and within branch limits.Prepares cash shipments from the vault to the Federal Reserve Bank. Ensures that vault cash is balanced on a daily basis.
• Performs monthly and quarterly audits of branch operations.
• Conducts performance evaluations for tellers and resolves teller performance issues.
• Researches and resolves customer inquiries regarding accounts.
• Performs other duties as assigned by Regional President.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Prior supervisory, customer service and teller experience preferred.
• Supervisory experience in a customer-service environment preferred
• Above average sales, organizational and interpersonal skills
• Ability to stand or sit for extended periods of time while processing customer transactions.
• Good oral and written communication skills in order to effectively communicate with customers and with branch employees.
• Ability to learn and follow bank policies regarding new deposit accounts and customer transactions.
• Proficient with Microsoft Word, Excel, Outlook and other common PC-based software.

Ability to stand or sit for extended periods of time while processing customer transactions