Under the general supervision of the Director of Patient Access, is responsible for the assigned duties of the switchboard area in accordance with established policies and procedures.

This is a full-time position working 38 hours per week.

Responsibilities

Computer System

1 Responsible for the processing of nightly census duties, including but not limited to census verification and updating bed census in a timely and accurate manner

2 Ensures census reports are processed and distributed daily

3 Notifies known or suspected errors to the appropriate personnel in a timely manner

4 Performs efficient processing of outpatients and non-patient accounts in a a timely, accurate, courteous and confidential manner, as needed

Communication

1 Performs receptionist duties in an efficient, courteous ("customer friendly") and confidential manner

2 Efficiently processes all phone communications in a timely, accurate and confidential manner

3 Processes all in-house beeper calls in an efficient manner

4 Responsible for the accurate and timely processing of all out-of-hospital beeper calls

5 Responsible for accurately sorting and forwarding all mail to appropriate location

Security

1 Responsible for monitoring of all hospital alarms located in admitting / switchboard area

2 Responsible for monitoring security camera system of Hospital doors / entrances

3 Reports security issues to the appropriate personnel in a timely and accurate manner

4 Pages and reports codes / emergencies in a timely and accurate manner

Admitting

1 Responsible for processing all aspects of the admitting function as it related to inpatients, day surgery, observation and other classifications of patients

2 Ensures patient information is gathered in a timely, accurate, courteous and confidential manner

3 Responsible for accurate completion of all necessary admission documentation in a timely manner, including obtaining all necessary signatures as indicated as well as generation of labels and identification bands

4 Distributes patient admitting information appropriately

Qualifications

Experience : Prior experience in healthcare related institution and demonstrated computer skills preferred.

Last updated : 2024-05-21