Description:

ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for providing effective technical support for all users. Provides first-line support answering technical questions, analyzing user issues and needs, and providing resolutions to problems. Analyzes techniques and procedures to determine hardware, software or system functional specifications. Works with the team to design, develop, document, create, test or modify computer systems or programs, including prototypes, based on and related to user or system design specifications. Provides information to all users regarding system status, operability, proper equipment use, and printer functions. Maintains, upgrades, and repairs PCs and peripheral equipment for both all desktop systems. Loads and verifies software and checks for correct operations. Completes hardware and software licensing functions and assists with inventory management. Maintains tasks and assignments with SLA compliance in mind. Add, deletes, and updates user information. Reports urgent and critical System Down service requests to senior leadership. Peforms other responsibilities as assigned. 2. Assumes responsibility for establishing and maintaining professional working relationships with internal clients, vendors, and outside contacts. Tracks and resolves problems promptly and effectively. Ensures optimal service. Ensures that deadlines and SLAs are met. Notifies all involved parties when tickets are opened and closed. Tracks and records resolutions of problems for future reference, training, and reporting. Cooperates in a team environment to promote strong customer assistance and learning. Works with different departments to assist in providing technical solutions as needed. Maintains accurate and up-to-date reports. Promotes goodwill and a positive image of the Company. 3. Assumes responsibility for related duties as required or assigned. Facilitates desk moves, including moving of computer and other equipment. Performs miscellaneous projects as assigned. Addresses facilities related issues and identifies area for improvement. Updates technical skills as required.

Skills:

Technical support, Troubleshooting, Customer service, Hardware, Help desk, Service desk, windows, microsoft office, ticketing system, pc support, pc troubleshooting, desktop troubleshooting, Active directory, Help desk support

Top Skills Details:

Technical support,Troubleshooting,Customer service,Hardware,Help desk,Service desk,windows,microsoft office,ticketing system,pc support,pc troubleshooting,desktop troubleshooting

Additional Skills & Qualifications:

QUALIFICATIONS EDUCATION/CERTIFICATION: Bachelor's Degree Training in computer hardware, software, and basic networking. REQUIRED KNOWLEDGE: Understanding of PC hardware. Foundational networking knowledge. Solid knowledge of MS Office Suite EXPERIENCE REQUIRED: Two or more years of related software and hardware experience. SKILLS/ABILITIES: Able to work well independently. Good problem-solving skills. Solid oral and written communications abilities Ability to assist and train others. Ability to follow technical instructions, procedures, and policies. TECHNOLOGICAL ABILITY: Competent in the use of MS Word and Excel. Be familiar with and have the ability to learn applications including other company applications and systems required by job content.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.