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GENERAL SUMMARY
Provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to quality and time standards. Complies with dealership’s safety and environmental programs and practices. Automotive services may include, but are not limited to drivability, suspensions, alignments, steering, heating and air conditioning, basic and ABS brakes and exhaust systems.
Willing to perform these services from a fully equipped mobile service van provided by dealership. Must be able to coordinate with office on schedule and payments from clients. Has a customer centric friendly atitude and able to work unsupervised for extended periods of time.
Reports To: Service Manager or Lead Technician
DUTIES AND RESPONSIBILITIES*:
Achieving High Standards
Principal Duties and Responsibilities:
Additional Duties and Responsibilities:
Working Effectively With Others
Principal Duties and Responsibilities:
Additional Duties and Responsibilities:
Handling Pressure
Principal Duties and Responsibilities:
Additional Duties and Responsibilities:
Managing Complexity
Principal Duties and Responsibilities:
Understanding and Using Business Knowledge
Principal Duties and Responsibilities:
Additional Duties and Responsibilities:
Applying the Basics
Principal Duties and Responsibilities:
Additional Duties and Responsibilities:
SKILL REQUIREMENTS
Skills required to perform principal/additional duties and responsibilities:
Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter,” consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems. This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations. This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services. This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and drivability equipment, to perform the job. Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.
EDUCATION/CERTIFICATION REQUIREMENTS
Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.
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EXPERIENCE
PHYSICAL REQUIREMENTS:WORKING CONDITIONS:
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USUAL HOURS OF WORK
Monday - Friday | 8 a.m.to 5 p.m. |
Saturday | 8 a.m.to 4:30 p.m. |
Note: Break and lunch periods will be scheduled by supervisor based on workflow normally shop closes around noon.
Full Time
$49k-65k (estimate)
04/22/2023
06/17/2024
The job skills required for Mobile Service Technician include Installation, Troubleshooting, Problem Solving, Preventive Maintenance, Technical Services, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Mobile Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Mobile Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Mobile Service Technician positions, which can be used as a reference in future career path planning. As a Mobile Service Technician, it can be promoted into senior positions as a Shop Service Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Mobile Service Technician. You can explore the career advancement for a Mobile Service Technician below and select your interested title to get hiring information.