About Masco Support Services:

Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.

Workplace and Culture:

Diversity is a core value of Masco Support Services culture. Our organization provides a competitive compensation and benefits package, along with professional career growth opportunities.

We believe a workplace that encourages different voices, perspectives, and backgrounds creates better teams and better solutions. We are committed to addressing the barriers and biases that affect people’s ability to fully access opportunities and bring their whole selves to work. We embrace diversity and recognize the importance of evolving our employees professional career development.

Work Responsibilities:

As the IT Business Analyst, you will:

• Understand business environment and customer needs and translate them into business and system requirements

• Establish and maintain effective working relationships across functional groups and business units

• Perform requirement elicitation and documentation, producing functional specifications containing functional and non-functional requirements

• Perform and facilitate data validation activities, User Acceptance Testing (UAT), and QA

• Evaluate changes and updates to applications and analytic systems

• Create and maintain documentation for IT processes, applications, and analytic systems

• Act as an information source and communicator between business end users and IT

• Translate business requirements into solution design, in partnership with process owners, architects, and developers

• Ensure all requirements have suitable benefits associated with them and full traceability on ownership of the requirement along with success criteria for each requirement

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs

• Support cross-functional teams on the day-to-day execution of the existing program implementation

• Ensure all risks associated with the project plan are escalated and documented in a timely fashion

• Provide functional advice or training to less experienced team members

Diverse Skills and Experience That You Will Bring to the Role:

• IIBA Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis Certification (PMI-PBA) preferred

• ITIL framework and IT product methodologies (preferred)

• Strong MS Office skills, especially using Teams, SharePoint and Excel

• Proficient in Microsoft Word, Excel, and PowerPoint

• Exposure to project planning tools.

• Experience in creating and reviewing feature mind maps

• Great analytical, critical thinking and problem-solving abilities

• Bachelor’s degree in Computer Science, Management Information Systems, or related field

What We Offer:

• Full-time position

• Competitive salary plus bonus-earning potential

• Paid Time-Off & Company paid holidays

• Healthcare benefits such as medical, dental, and vision

• 401K saving plan with company match

• Tuition assistance program

• Profit Sharing.

Our Interviewing Methods:

We are looking for active learners and people who care about taking advantage of the opportunities provided. We encourage you to apply even if you feel you do not meet all the requirements for this position.

After you have applied to our current posting, we will review your resume. If your resume is a match for our current opening, we will contact you to request an interview.