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Duration : 0-24 month(s)
Description / Comment :
L ooking for a self-motivated team player. This individual must be organized, customer focused, flexible, professional with the ability to perform in a fast-paced environment.
Essential duties and Responsibilities :
Learn JD Edwards and status codes
Enter Orders using the correct billing and shipping accounts
Assist customers with expediting of orders, product pricing and availability and order status updates
Resolve issue related to shortages / overages of shipments
Process RMA (return material authorization)
Provide quality customer service by following up and initiating correspondence verbally and via email
Learn customer specific requirements for the territory(ies) assigned to employee
Performs other duties or projects as assigned by management
Education :
High school diploma or GED
Experience / Qualifications :
Customer Service experience in the business setting (retail environment preferred)
Must be able to sit for long periods of time
Detail and team-oriented individual with a commitment to providing first class customer service
Ability to communicate effectively both verbally and written with management, customers, outside sales agencies, sales representatives, and colleagues.
Ability to follow instructions both verbal and written
Must be able to work variable hours according to the department requirements
Working Knowledge of Microsoft office and Microsoft Outlook
Conduct themselves with honesty, integrity, timeliness in all actions with all team members and customers
Prior experience with JDE preferable
Must be able to problem solve and make decisions aligned with the objectives
Must be able to identify ongoing issues and / or present possible solutions in compliance with ethics and processes.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Last updated : 2024-05-21
Full Time
$36k-45k (estimate)
05/23/2024
08/20/2024
nescoresource.com
Cleveland, OH
1,000 - 3,000
The job skills required for Customer service rep include Customer Service, Microsoft Office, Communicates Effectively, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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At banks, customer service reps may need to have some former experience handling money and making change.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.