2 Jobs in Lytle, TX
QTC Management, Inc. is Hiring a Service Coordinator Near Lytle, TX
Do you have a proven customer service background with the ability to think quickly, problem solve, and operate with a sense of urgency? Are you able to tactfully and professionally deescalate situations while providing top quality service?
We are looking for a Service Coordinator to add to our team. This individual will support our Veterans by providing excellent customer service and assistance.
Leidos QTC Health Services is a government contractor and subsidiary of Leidos, a FORTUNE® 500 science and technology leader. We are the largest provider of disability (pension) and occupational health examination services. A few of our clients include U.S. Department of Veteran Affairs (VA), Department of Justice, U.S. Department of Labor and several others. With over 90 clinics nationwide, we’ve been serving communities for over 40 years. We offer a competitive compensation package including quarterly bonuses and annual merit review increases, comprehensive health benefits, substantial opportunity for growth, tuition reimbursement and career development.
We Offer Meaningful And Engaging Careers To Support You And Your Career Goals, All While Nurturing a Healthy Work-life Balance, And We Are Proud To Provide An Employment Package That Attracts, Develops And Retains The Best Talent
Competitive compensation and quarterly bonuses
Tuition reimbursement
A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays
Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
An inclusive and ethical work place
SummaryUnder close supervision, the Service Coordinator is responsible for completing routine administrative, customer service and reporting tasks, which include, but are not limited to, noting and resolving customer/claimant inquiries, evaluating and/or researching claimant feedback around their appointment with the provider (both positive and negative), managing calls and correspondence to ensure a positive customer experience, and resolving mileage check concerns. This position collaborates with internal and external teams to address and resolve service tickets escalated by the Call Center, Case Specialists, or Provider Utilization Coordinators, up to and including abnormal lab results and White House tickets. This position is also responsible for providing exceptional customer service in all interactions.
Essential Duties And ResponsibilitiesEvaluate claimant concerns and inquiries concerning their appointments with the medical practitioner, including facility quality, service provider behaviors and communication skills, and transportation; initiate investigative process for negative feedback from claimant
As part of the investigative process, utilize established procedure to launch a customer survey; note findings of customer survey and close out ticket
Responsible for resolving issues raised during the course of claimant exam evaluation and complete an incident report, if applicable
Handle mileage check concerns and issues, up to and including the issuance of stop payments and advance mileage checks; assist claimants erroneously billed for medical services
Coordinate transportation services for claimants unable to drive themselves to the appointment, including Lyft, Sedan, and Wheelchair arrangements through a third-party transportation vendor
Assist with the development and implementation of new systems, processes, and procedures for improving the customer experience; participate in user acceptance testing (‘UAT’), as needed
CompetenciesPerform other duties and responsibilities as assigned
Ability to manage competing priorities with a sense of urgency; solid time-management skills
Ability to work to work both in a team environment as well as independently, take initiative and be self-motivated within a high-volume and fast-paced environment
Possess organizational and follow-up skills with a strong attention to detail
Basic computer skills and web-based applications; ability to learn new programs based on business needs; basic skills with MS Office; strong emphasis with Excel
Basic critical thinking, problem-solving, analytical and trouble-shooting skills; knowledge of business and accounting processes
Ability to use Tableau, SharePoint programs, and navigate multiple systems at the same time to perform daily tasks.
Solid communication and customer service skills, both verbal and written for internal and external stakeholders with the ability to resolve into elements and explain decisions and outcomes
Coping skills necessary to interact with individuals who may have experienced a traumatic event
Working knowledge of medical terminology
Solid understanding of HIPAA privacy practices
Education And/or ExperienceHigh School diploma, or equivalent (GED)
1 years of customer service experience with ability to deescalate situations and problem solve with a sense of urgency.
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
BenefitsPay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here:
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
- This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
Business Services
$37k-47k (estimate)
06/07/2024
07/05/2024
qtcm.com
SEATTLE, WA
50 - 100
1981
CARLA ABRAMCHECK
$50M - $200M
Business Services
Related Companies
About QTC Management, Inc.
QTC, a Leidos company, is the largest provider of disability and occupational health examination services. Our more than 35-year history has been marked by a focus on delivering high quality, technology-driven, exam solutions for our clients. QTC applies a customized, systematic operational workflow to administer evaluations, supported by innovative technology that achieves extraordinary quality, timeliness, and customer service goals. We apply a customized, systematic operational workflow to administer independent medical examinations and associated services. This workflow is supported by sec ...
ure information technology and achieves extraordinary quality, timeliness, cost-effectiveness, and customer service goals. We believe in efficiency which is why our business is based on a one-stop-shop approach. QTCs proprietary technology automates the examination workflow and provides clients with real-time access to case information, tracking, and reporting. Our network is supported by more than 1,000 experienced clinical, corporate and operational associates, and more than 90 clinic locations that include physicians, registered nurses, licensed vocational nurses, medical assistants, phlebotomists, radiographic technology technicians, and various ancillary support personnel.
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The job skills required for Service Coordinator include Customer Service, Call Center, Problem Solving, Communication Skills, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
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Step 3: View the best colleges and universities for Service Coordinator.
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