IAA, an RB Global, Inc. company is seeking a Regional Account Sales Coordinator to join our team - the Regional Account Sales Coordinator will work remotely supporting our Texas Markets.

The Regional Account Sales Coordinator will provide exceptional customer service to both external and internal customers.

Build and maintain strong relations with the sales team and customers, handling the administrative tasks related to the consignments.

Assist customers and the sales team to resolve any issues or concerns that may arise during the consignment process. Actively work with the sales team to develop and build the territory.

This position will be responsible for multiple auction locations within the assigned territory.

In this Role you’ll :

• Provide Exceptional customer service to both external and internal customers.
• Build and maintain strong relations with the sales team and customers, handling the administrative tasks related to the consignments.
• Assist customers and the sales team to resolve any issues or concerns that may arise during the consignment process.
• Create leads and opportunities in the internal customer management system (Salesforce).
• Assist Territory Managers when needing a new provider set up (W9 and SPID Request).
• Review Presale Detail to ensure vehicle listings are up to date and accurate on our online platform.
• Contact customers on sales day communicating the bid amounts and actively working to get these negotiated between Seller and Buyer.
• Coordinate and work with the Branch to ensure processes are meeting customer expectations to include but not limited to - Check in and Set for Sale.
• Complete assigned responsibilities with a disciplined and systematic approach to tasks, coupled with the ability to adapt to shifting priorities, demands and timelines.
• Actively work with the sales team to develop and build the territory.
• Position will be responsible for multiple auction locations within the assigned territory.

Here’s what you bring :

• Excellent customer service skills
• Experience in Sales or Customer support or inside sales experience
• Understanding of Auto Auction industry would be a plus
• Strong oral and written communication skills
• Strong interpersonal skills and the ability to have strong relationships at all levels inside and outside the company
• Strong customer management skills
• Ability to operate successfully in a rapidly changing, fast paced environment
• Excellent time management and organizational skills
• Self-motivated, tenacious, capable of working independently to achieve goals
• Willing to dig-in and continually learn new things and build a knowledge base
• Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met.
• Proficient with general office productivity tools such as Microsoft Office (Work, Excel and PowerPoint). Outlook
• Experience with a customer management system Salesforce would be a plus.

Competencies :

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs
• Ability to operate related office equipment, such as computers
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail

Preferred Skills :

• Advanced skills and experience in Microsoft Office, including Excel, Outlook, Word and PowerPoint
• Strong Written and Verbal Communication skills
• Prior work experience in Sales and Account Coordination
• CSA Today and ASAP experience a plus
• Previous sales remarketing experience strongly preferred

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays, and vacations.

About IAA, an RB Global, Inc. company :

IAA, an RB Global, Inc. company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.

IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Last updated : 2024-05-23