Under the supervision of the Family Services Manager of the Early Learning Coalition of Seminole (Coalition), the Family Services Specialist is responsible for determining the eligibility of families applying for financial assistance and providing “front door to services” assistance to clients, child care providers and the public. Family Services – Eligibility and Child Care Resources and Referral (CCR&R) Enrollment service functions are performed in person utilizing secure email, letters, telephone, and Florida’s Division of Early Learning Coalition Services Portal.

The successful candidate must possess a professional demeanor and exemplary interpersonal, customer service, and organizational skills.

Essential Duties:

• Train staff in all aspects of the job accountability and compliance regulations.
• Eligibility Determination/Redetermination following Florida Statutes, Administrative Code, state and local policies and procedures, and ensure consistency and proper use of OCA codes.
• Provide consultations with families and provide education on all determination and redetermination program requirements, rules, and responsibilities of the School Readiness & VPK programs.
• Conduct interviews, inquiries, file updates, file audits, and maintain data records.
• Assist families with SR and VPK applications, uploading documents, and troubleshooting portal issues.
• Develop and maintain a list of available community resources for family support; provide referrals as needed.
• Receives and processes complaints received through CCR&R; routes complaints to appropriate staff members.
• Provide front desk support on a rotating work schedule, as needed.
• Attend all required meetings, events, programs, and professional development trainings.
• Responsible for reporting immediately to the management of any suspected fraud, misrepresentation, any irregularity and suspected irregularity involving employees as well as families served through School Readiness/Voluntary Pre-K, Providers, Contractors and any other parties with a business relationship, direct or indirect, with the Coalition.
• Responsible for reporting to the Florida Abuse Hotline when known or have reasonable cause to suspect that a child or a vulnerable adult has been abused, abandoned, neglected, or exploited. By telephone 1-800-ABUSE (1-800-962-2873).
• Adhere to the policies and procedures of the Coalition while maintaining elevated levels of professionalism, confidentiality, and discretion.

Qualifications:

REQUIRED:

• A minimum of three (3) years’ work experience working with the public in business, office, case management, or early childhood setting.
• Bachelor’s degree in Case Management, Social Work, or Administration or relevant area preferred.
• An equivalent combination of education and work experience sufficient to successfully perform the essential duties of the job.
• Strong computer skills, including proficiency with Microsoft Office Suite.
• Ability to work flexible hours to ensure project and deadline completion, with occasional evening and weekend hours required.
• Must be willing to travel within and out of Seminole County to perform required tasks and provide own reliable transportation. Must have a valid Florida driver’s license, a good driving record, automobile insurance, and access to a vehicle for regular local travel, as needed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Patient demographics:

• Adults
• Children

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Longwood, FL 32750: Relocate before starting work (Required)

Work Location: In person